Companies

Pub Chef Opinion: How to handle dismayed diners

Pub Chef Opinion: How to handle dismayed diners

By Lesley Foottit

This month’s instalment of the Mystery Dining Company’s series with us raises an important issue — how to gather and respond to customer feedback. The way operators deal with displeased diners can actually have fairly large repercussions.

Enterprise Inns reports improvement in like-for-like trading

Enterprise Inns reports improvement in like-for-like trading

By John Harrington

Enterprise Inns, the tenanted and leased pub company, has reported an improvement in like-for-like trading in the 44 weeks to 4 August, with like-for-like income across its total estate down 1.2% against a fall of 5.1% in the same period last year and...

Pub Chef Opinion: How we created an outside-dining haven

Pub Chef Opinion: How we created an outside-dining haven

By James Donoghue

We have a lovely little pub, so people tell me, but that’s part of the problem. The pub is small, with seating for about 45 people spread over three rooms, so if customers want to book a large party in one large space rather than be split up, we miss...

Coca-Cola Enterprises relaunches website for licensees

Coca-Cola Enterprises relaunches website for licensees

By Michelle Perrett

Coca-Cola Enterprises’ (CCE) website www.cokepubandbar.co.uk has undergone a major makeover - making it easier for licensees to get up to date advice and training to maximise soft drinks sales.

Pub Chef Opinion: Developing a concept for the high street

Pub Chef Opinion: Developing a concept for the high street

By Harry Kodagoda

The latest acquisition by Anglian Country Inns saw the refurbishment of the Hermitage Ballroom in the market town of Hitchin, Herts. Considering the town-centre location and size of the site, we knew we had to compete with chains such as Zizzi, Strada...

Key events help Marston's maintain

Key events help Marston's maintain "satisfactory" performance

By John Harrington

Marston’s, the brewer and pub operator, has reported that its recent performance has been satisfactory in view of the very wet weather conditions, helped by key trading events including the Jubilee weekend, Euro 2012 and Father's Day.

Top Tips: Raising funds for your pub business

Top Tips: Raising funds for your pub business

By Phil Mellows

Looking to grow your pub empire? Think there’s a shortage of money around? Well, think again. There are plenty of potential investors out there — it’s just that the organisations who have got it, are afraid to use it.

Popular Italian tipple launched in UK

Sprizzero heads to UK pubs

By Robyn Black

A new Italian drink is making its way to UK pubs and bars in a move its distributors hope will create a whole new category of drinks.

The Big Interview: David Bruce, City Pub Company

The Big Interview: David Bruce, City Pub Company

By Phil Mellows

For some reason that now escapes me, having carried our desserts across the level crossing, David Bruce and I are eating them off pub crockery balanced on some sort of electrical junction box at Kintbury railway station, eastbound platform, in Berkshire.

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