PubAid has launched a new platform dedicated to celebrating the essential role pubs play as lifelines in their communities to mark World Mental Health Day (Thursday 10 October).
A major global tech failure left the hospitality industry experiencing uncertainty on Friday 19 July, as card machines, discount codes and apps crashed throughout the sector. Businesses are slowly recovering, however experts warn it may take weeks for...
Customer service is key to making your business a success, in the season finale, the Lock In takes a closer look at a key aspect that can make or break a pub.
Pubs need to dive headfirst into embracing technology, in particular AI, to “futureproof” themselves and be prepared to fulfil the needs of the next generation of customers.
Some 91% of hospitality consumers cited a long wait for food or drink and hot food being served cold were their biggest bugbears when eating and drinking out, research has revealed.
FA Cup fixtures, the Six Nations tournament and St Patrick’s Day helped drive a 3.2% rise in consumer spending last month (March) up from 1.1% in February, according to reports.
Sports fans will be able to watch the Emirates FA Cup from the first round to the final at the pub after TNT Sports secured a four-year screening deal that will start in the 2025-26 season.
Access Hospitality, a division of The Access Group, has acquired Wireless Social, the UK’s leading provider of guest wi-fi, analytics and marketing solutions.
Pubs with rooms website Stay In A Pub has predicted pub accommodation to grow in 2024 after it reported a 50% increase in voucher sales over the Christmas period.
Hospitality is set to benefit from a £12bn boost during the festive period when 40m-plus people eat and drink out as the most popular dates for Christmas parties have been revealed.
Useyourlocal, the UK’s largest online audience of people looking to go to the pub, has joined forces with property website Zoopla to help home-hunters pick a new property based on the proximity to their local pub.
More than two in five workers in the hospitality sector are considering a career outside the industry despite job satisfaction levels increasing ‘significantly’ during the past 12 months.
Using TV and films to draw customers in at pubs has respectively increased sales and boosted footfall at 87% and 82% of pubs, according to new research.
In today's environmentally conscious world, reducing energy consumption is not only a noble endeavour but also a smart one, especially for businesses in the hospitality industry.
Times are tough right now. Pub and bar operators are being hit from all sides with consumers tightening their belts, struggles over recruitment and costs soaring across the board.
Solar panels can be a significant investment but what is the process around getting them installed? We’ve spoken with operators who have them in place at their sites to find out their experiences.
The British Beer & Pub Association (BBPA) is among many in the industry to call on the Government to allow pubs to serve beer from 10am this Sunday so both pubs and customers can benefit from England reaching the Women’s World Cup final.
Threads, a new social media app from Facebook’s parent company Meta, amassed more than 150m downloads in just two weeks after launching earlier this month.
While most consumers (55%) believe a balance between technology and human interaction provides the best experience in the on-trade, there has been a change in attitude towards digital solutions, new research has found.
Access Hospitality, part of the Access Group, has announced the acquisition of ResDiary – a provider of bookings and table management software to clients in the hospitality sector.
Greene King quality control manager Susan Chisholm has worked for Suffolk-based brewer and pub operator Greene King for 45 years so she knows a lot more than most in the business.
One of the biggest challenges around delivering an epic cask offer remains shelf life, so the ability to extend the lifespan of what is a quintessentially British product could be just the silver bullet the category needs.
Despite pressure surrounding energy costs in the on-trade, allowing customers to charge phones at pubs should be a “value added service” and charging them to do so would be “counterproductive”, according to operators from across the sector.
Pubgoers are falling out of love with third-party booking platforms, which incur ‘intolerable’ costs for venues, and are instead opting to book direct, new research has revealed.
The on-trade has always been an escape for the hard-working UK population and it has managed to adapt throughout the years to give people what they want.
Arcade bar NQ64 has launched its biggest site to date and the first of its 10 locations to offer food. Here are some pictures to show you what to expect there.
