A recent survey highlighted some common customer gripes so the Lock In team takes a look at what makes great customer service with a range of special guests as the series draws to a close.
We spoke to Gillian Nicholson from Zonal about common complaints, celebrity bar man and pub owner Merlin Griffiths, customer service champion Jane Hawkes, of ladyjaney.co.uk, and Brook House chef director Martyn Young discuss what makes service great and we take a look at how the shift to table service and back, and the introduction of technology is impacting with Louise Maclean of Signature Pubs, Jarek Shena of The Black Door Bar, and Danny Clare of Two Thirds Beer Co.
And we discuss whether customer expectations are realistic with the Perry Hill Pub's Phil Sutton and let Heath have a rant.
The Lock In will return in the Autumn, but in the meantime, don't forget to subscribe and listen back to your favourite episodes.
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