Technology

Delivering success: Inigo Rivero shares insights at the MA Leaders Club, Newcastle

MA LEADERS CLUB

How to unlock TikTok’s potential

By Amelie Maurice-Jones

House of Marketers managing director, Inigo Rivero, discussed how operators can unleash the potential of TikTok at The MA Leaders conference last week.

Technological advances: Zonal's Glenn Tait highlights how AI can influence and aid businesses in the hospitality sector

MA LEADERS CLUB

AI’s role in hospitality

By Nikkie Thatcher

Artificial intelligence (AI) has the potential to be the next piece of technology to help operators grow their businesses, one expert has revealed.

Digital insights: Footprint Digital staff talk all things SEO

MA Leaders Club

How to drive footfall to your pub's website

By Amelie Maurice-Jones

Experts from the advertising agency Footprint Digital advised operators on how to get the most out of SEO, at the MA Leaders conference in Newcastle last week.

Otter Brewery launches 'new category' beer Fresh Ale

The Cask Project

Otter Brewery launches ‘new category’ beer

By Gary Lloyd

Family-run Devon business Otter Brewery claims to have launched a new category of beer that “bridges the gap between craft, cask and lager”.

Paying out: overall consumer spending grew by 4.3% in April, according to Barclays (image: Getty/mihailomilovanovic)

Slight sales uptick in April

By Nikkie Thatcher

Pubs, bars and clubs saw a rise of 3.7% in consumer card spending for the month of April, new data has revealed.

Venturing outdoors: the sunshine helped sales lift during Easter (credit: Getty/william87)

Sun shines on Easter weekend sales

By Gary Lloyd

Draught beer and cider sales throughout the Easter weekend surpassed figures from 2022 as the sun shone in the on-trade.

Plenty of irons in the fire: Jean-David Thumelaire of Budweiser Brewing Group UK&I

BIG INTERVIEW

FEATURE: Customers are demanding super premium beers

By Gary Lloyd

Pubs are seeing a significant switch of customers turning to high-end drinks and increasing spend per serve, according to Budweiser Brewing Group (BBG UK&I) on-trade director Jean-David Thumelaire.

Cheer we go: the Six Nations once again provided greater footfall and sales for pubs (credit: Getty/Drazen Zigic)

Thirstiest rugby fans are in Scotland

By Gary Lloyd

Pubs in Scotland proved to be the thirstiest during the Six Nations third matchday as the average site sold an extra 199 pints, according to insights expert Oxford Partnership.

Test purchases: Poppleston Allen issues a number of tips on gaming machines in pubs (image: Getty/SolStock)

Licensing hub - Legal with Poppleston Allen

Age verification for machines in pubs – a gamble not worth taking

By Felix Faulkner, solicitor, Poppleston Allen

Over the recent months I have noticed an increase in both industry and local/national media reports regarding gaming machines in pubs and test purchasing, especially post Covid.

Serial refunders: pubs lost an average of £81 a month to refunds between 2021 and 2022 (Credit: Getty/Igor Vershinsky)

Pubs lose an average of £972 a year to refunds

By Rebecca Weller

Pubs across the country lose hundreds of pounds a year to refunds as consumer spending behaviours change amid the ongoing cost-of-living crisis, new data has revealed.

Improving experiences: The Reputation platform is designed to monitor feedback (Getty/ Hispanolistic)

Greene King Pub Partners invests in Reputation platform

By Amelie Maurice-Jones

Greene King Pub Partners, the leased, tenanted and franchise division of Greene King, has invested in a customer experience and online reputation management platform which all its leased and tenanted licensees will be able to use for free.

CBDC: sector needs more information (Credit: Getty/ MF3d)

Sector needs 'much more' info on CBDC

By Rebecca Weller

The Government needs to share “much more information” about how central-bank digital currency (CBDC) will impact the hospitality sector, according to one Suffolk based operator.

Plenty to cheer: an increase in pints sold and customers visiting pubs and bars was enjoyed by sites showing the rugby (Credit: Getty/The Good Brigade)

Six Nations brings 27% more visitors to pubs

By Gary Lloyd

The Guinness Six Nations rugby tournament, which kicked off at the weekend, gave pubs and bars a reason to cheer when almost 26m pints were served across Britain.

Glass act: trade bodies believe a lack of clarity on the DRS is delaying preparations for the implementation of the scheme. Credit: (Getty/Zero Creatives)

Many firms won’t meet DRS deadline

By Gary Lloyd

Trade associations have warned the Scottish government thousands of businesses are unable to meet the deadline to implement the Deposit Return Scheme (DRS).

Energy focus: Mark McDonald says smart meters have proved to be valuable in cutting costs

Smart meters rolled out to 1/3 of Star pubs

By Gary Lloyd

Star Pubs & Bars is installing gas and electricity smart meters at a third of its pubs to help reduce their energy consumption as utility costs soar and Government help is set to be vastly reduced withdrawn.

Net zero review: hospitality sector needs financial incentives to support road to net zero by 2050 (Credit: Getty/STasker)

'Financial incentives' needed to hit net zero goals

By Rebecca Weller

The hospitality sector needs additional “financial incentives” from the Government to aid its ability to deliver on net zero ambitions, leaders from across the industry have stated.

SIBA initiative: the tracker will show how many breweries are active across the 10 areas of the UK

Tracker launched to keep tabs on brewery numbers

By Gary Lloyd

The number of breweries in the UK will no longer be a mystery after the Society of Independent Brewers (SIBA) launched a tracker that shows how many active brewers there are.

Boosts tempered by costs and strikes: eight of Britain's most populated cities are enjoying higher sales and logins figures than before the pandemic (Credit: Getty/fotoVoyager)

Sales and logins boost ahead of Xmas rush

By Gary Lloyd

Eight out of 10 of Britain’s highest populated cities have enjoyed hospitality sales and wireless logins boosts above pre-pandemic levels in the run-up to Christmas.

The Morning Advertiser Lock In Podcast episode 50

Digital delights

By Ed Bedington

How does the digital world fit into the analogue world of pubs? The Lock In team take a deep dive into digital with help from a range of guests including superstar chef Gary Usher.

Warning issued: Rob Easton says sites should be prepared for a big rise in footfall

Promotional content

Free support for hospitality to safeguard record festive turnover

By Rob Easton BSc, PgDip, MSc, MBA, of Shield Safety

Rob Easton, head of environmental health at Shield Safety, discusses the potential £4bn* revenue spike heading towards the UK’s hospitality sector during the 2022 festive period but warns venues could be at risk if they aren’t prepared for surging footfall.

Chris Jowsey of Admiral Taverns on government demands and future

Big Interview

BIG INTERVIEW: Great value key in next year says Jowsey

By Gary Lloyd

Admiral Taverns chief executive Chris Jowsey believes community wet-led pubs are going to be able weather the storms of the next 12 months more admirably than most so long as they provide great value and make every visit something to remember.

Anspach & Hobday completes brewery expansion after fundraising

the cask project

Anspach & Hobday capacity hits 1.76m pints per year

By Gary Lloyd

London-based cask and keg brewer Anspach & Hobday has completed the expansion of its brewery following a crowdfunding drive that mean it is now capable of producing 1.76m pints per year.

SIBA concerns: sales of cans and bottles have already stopped at many small breweries in Scotland (credit: Getty/FotografiaBasica)

SIBA Scotland urges gov to rethink DRS

By Gary Lloyd

The Society for Independent Brewers (SIBA Scotland) has urged the Scottish government to take another look at its Deposit Return Scheme (DRS) proposal because it threatens the existence of small breweries.

TikTok on the clock but the party don't stop: Pubs take to social media (Getty/ Drazen_)

How to use TikTok at your pub

By Amelie Maurice-Jones

The days of floral wallpaper, polished Insta feeds and glossy promotional deals are long gone as the TikTok era rears its head. Think: viral dances, extreme cooking challenges and instant fame.

Crucial times: Kate Nicholls says the sector must continue to be swift to embrace change

UKH plans for sector to be net zero by 2040

By Gary Lloyd

UKHospitality (UKH) has set out bold plans for the sector to reach net zero by the year 2040 with unnecessary single-use packaging eliminated by 2025.

Tech acquisition: Airship CEO Dan Brookman will stay on board

Tech firm Zonal acquires Airship

By The Morning Advertiser

Tech provider Zonal has announced its purchase of Airship in a deal that includes the Airship CRM and Toggle platforms.

Technology option: many pubs use apps for customers to place orders (image: Getty/Klaus Vedfelt)

Licensing hub - legal with Poppleston Allen

Self-service in pubs – is it worth the risk?

By Felix Faulkner, solicitor, Poppleston Allen

We have seen the casual dining market evolve considerably over the last few years with a number of high profile restaurant chains struggling to survive since Covid and some entering company voluntary arrangements (CVAs) in an effort to off-load under-performing...

Extreme volatility: high gas prices could result in liquid CO2 and beer shortages according to ECIU (Credit: Getty/Jonathan Knowles)

Cost of liquid CO2 rises by almost 3,000%

By Rebecca Weller

Pubs and brewers are being forced to make “extremely tough decisions” as soaring gas prices could cost the UK’s food and drink sector an extra £1.7bn in liquid CO2 expenses, research from the Energy and Climate Intelligence Unit (ECIU) has revealed.

Paying the bills: tech is advancing so you need to be able to accept different payment methods

Promotional content

Cashing out? What the evolution of new payment methods means for operators

By Zonal

‘Cash or card?’ is far from a question of the past. However, with the desire for quick, convenient experiences high on the list of priorities for many customers visiting hospitality venues, cash is increasingly taking a back seat compared to digital payments.

Follow us

Pub Trade Guides

View more

Webinars

The Lock In Pub Podcast