Technology

Hand in hand: the rise in sales coincides with the Government's Eat Out to Help Out scheme

Spending in pubs up 9.3% on last year

By Nikkie Thatcher

Customer spending in pubs and bars saw a rise of 9.3% last month (August) versus 2019 – the first uplift since lockdown started.

Technology available: customers can scan in upon entry at JD Wetherspoon pubs

JDW sees 5.7m track and trace check ins

By Nikkie Thatcher

Pub behemoth JD Wetherspoon (JDW) has received 5,742,125 check ins of track and trace across its UK and Republic of Ireland estate in one month.

Kick-off: Tottenham will face defending Premier League champions live on Amazon Prime on 16 December

Amazon Prime confirms 2020/21 Premier League fixtures

By Stuart Stone

Amazon has confirmed which fixtures from the forthcoming Premier League season will be exclusively broadcast via its Prime Video service after the 2020/21 schedule was revealed on 20 August.

HIM & MCA Insight: Lumina Intelligence is the name of the new analytics and data visualisation solution.

HIM and MCA Insight kick start new data solution

By The Morning Advertiser

HIM & MCA Insight is launching a new analytics and data visualisation solution that will bring all of the company’s data sources together. As part of the launch of the new data platform, HIM & MCA Insight have a new name - Lumina Intelligence.

No cost: the new guest Wi-Fi platform is free for the first three months

Sponsored content: Wireless Social

Track and trace without the hassle

By Ed Bedington

As we look forward to welcoming back our guests, are you ready to track everyone who visits you?

Data collection: what can UK pub operators learn about customer data collection from approaches implemented in other countries?

Opinion

How are the world's reopened pubs and bars collecting customer data?

By Patrick Clover, Stampede founder

The Government's document outlining how UK pubs, bars and restaurants will reopen from July was notable for how many times it used the word 'should' rather than 'must' – especially on the subject of customer data collection.

Tech troubles? the digitisation of sites and operators 'not necessarily knowing what they don't know' is a huge concern for post-lockdown pubs according to Wi5's Prask Sutton

Pubs need to ask hard questions of post-lockdown tech partners

By Stuart Stone

Pubs using tech solutions to tackle challenges posed by social distancing in reopened sites need to get tough on new partners to avoid ‘nasty’ shocks further down the line, according to Prask Sutton of Wi5 Technologies

Business building: StarStock boss Sam Ulph reveals how technology can help pubs now and in the future

Love for tech has arrived

By Sam Ulph, founder and CEO of e-commerce tech company StarStock

Reinventing your business is one thing – doing it in the space of a week is another, especially in the middle of a global crisis ravaging your industry.

Unknown quantity: Wireless Social CEO Julian Ross has voiced his thoughts on pubs reopening

#Unitedwestand

Support needed for pubs to survive a soft reopening

By Ed Bedington

Pubs and the wider hospitality industry will continue to need financial support if they are allowed to reopen with social distancing, according to one industry supplier.

Smart machines: the robots are coming. And they’re cooking dinner

The hottest kit in the kitchen

By Rob Brown

Are you committing too much of your own time and poor-quality equipment to your business when you could be working smarter and using better tools?

Phone use: 16 to 24-year-olds frequently used their phone at the pub to send a message or make calls (40%), take photos of friends or their food (37%) or check social media (41%)

How can smartphone culture help pubs?

By Nikkie Thatcher

As consumers are becoming increasingly obsessed with technology, operators should look to jump on this bandwagon by using it to their advantage.

Tech-savvy: which technology trends are catching on in pubs?

A-Z of pub tech trends

By Stuart Stone

Forward-thinking pubs are setting the path for rivals to follow – here is what the tech-savvy are up to.

Third-party staff: 'an audit or consultancy review carried out by an external specialist provides an impartial evaluation that can keep your business profitable and compliant,' says Venners' Malcolm Muir

How can pubs make the most of the gig economy?

By Adam Bloodworth

A stocktaker, a solicitor and a HR specialist explain the best ways to use the growing ‘gig economy’, which gives work to people on a temporary basis, when it comes to improving your business.

Tech love: make technology work for you in the pub

MA500

Consumers ‘obsessed with technology’

By Nicholas Robinson

Research from technology provider Zonal, which polled more than 5,000 consumers in collaboration with CGA, shows Brits are obsessed with technology.

Early pay day: the scheme will boost staff retention and recruitment, says Stonegate’s Tim Painter

Early pay day for Stonegate staff

By Emily Hawkins

Stonegate Pub Company has partnered with an app that means pub staff can access some of their wages at any point before the next pay day.

Covers and coverage: expanding faster mobile internet to rural communities can boost pubs, according to Long Live the Local's David Cunningham

5G rollout offers rural pubs chance to ‘survive and thrive’

By Stuart Stone

The growth of 5G networks – offering mobile internet speeds 10 to 20 times faster than previous generations – in rural areas can provide a wealth of opportunities for pubs according to Long Live the Local’s programme director David Cunningham.

Slipping a digit: from autumn, customers at XYZ Social will be able to pay for drinks with a swipe of their finger

Manchester bar is first to accept finger vein payments

By Stuart Stone

From autumn, ordering another round will be as simple as lifting a finger for customers at XYZ Social in Manchester after the bar unveiled a partnership with biometrics payment provider Fingopay.

Squeaky clean: Clean kit will always provide a warm welcome to potential guests

Clean up your act

By Andrew Don

The internet of things (IoT) will soon be ubiquitous – warewashers included. Here we take a look at warewashers and associated features

Appy to help: encouraging customers to use apps on their phone can make your business run more efficiently

A byte of the action

By Phil Mellows

Customers are more than used to using modern technology and are now demanding premises like yours can deliver on such requests – so don’t get left behind.

Forces joined: the tie-up between Fourth and HotSchedules is believed to be the biggest of its kind

Fourth merges with US HotSchedules

By Nicholas Robinson

Hospitality tech firm Fourth, a company that provides outlets with workforce management and cost-control software, has merged with a US partner to become what is claimed to be the world’s largest provider of end-to-end hospitality management systems....

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