Operations

McCulloch: attracts customers with good value

Royal Oak: woodland ways

By Sheila McWattie

Pauline McCulloch, co-owner of the Royal Oak, Fritham, Hampshire, tells Sheila McWattie about building business in her New Forest pub. How we got...

Square & Compass: set in large grounds

Square & Compass: down the hatch

By Sonya Hook

There's no bar at Dorset's Square & Compass, but manager Kevin Hunt tells Sonya Hook that locals love queuing for drinks and sitting in a corridor.

Purity: has over 1,000 followers on Twitter

Purity wants Twitter to boost business

By Ewan Turney

Purity Brewing Co. is offering a case of beer to anyone on Twitter who recommends a pub or shop where they think Purity should be stocked. The...

Beck's Blue: alcohol free

The lowdown on low ABV lagers

By Nigel Huddleston

Improvements in technology and demand for low-alcohol drinks means some pubs are leaving more fridge space for low strength beers.

SIA licence: holders must undertake new training qualification

New doorstaff qualification in today

By Ewan Turney

All new doorstaff will receive extra training and practical assessments on how to safely restrain rowdy drinkers from today. The updated training...

Government: urging extra policing of pubs

World Cup pub crackdown

By John Harrington

The Government has urged police to increase enforcement of pubs before and during the World Cup, the Morning Advertiser can reveal. Random and...

BIIBAS: surge in pubco benchmarking bookings

BII: rise in pubco benchmarking bookings

By Lesley Foottit

The BII has reported an increase in enquiries and booking from tenanted pub operators who want their codes of practice accredited for clarity.

Police suggest stopping service for a period after half-time

Police want World Cup 'cool down' periods

By John Harrington

Police are asking Colchester licensees to suspend drink sales for a period during World Cup games to let punters "cool down". An email from police...

Red Lion: re-named for World Cup

Pub re-named Three Lions for World Cup

By Lesley Foottit

Two football mad licensees have registered their support for the beautiful game by renaming their pub the Three Lions for the duration of the World...

Gross and Smith: making a success of the Lamb

Lamb at Satwell: lone sheep makes good

By Lesley Foottit

Chris Smith, of the Lamb at Satwell, Oxfordshire, talks to Lesley Foottit about making money from a pub three miles from the nearest house.

Drew: stressing the importance of good customer service

Customer service: so cheap yet so vital

By Melanie Drew

I have often said I'm on a one-woman mission to improve customer service, says Melanie Drew, licensee of the Abbey Inn in Byland Abbey.

There had been several complaints against the pub

Torbay pub ordered to shut for World Cup

By Lesley Foottit

A Devon pub has been closed for a month over the World Cup following complaints about anti-social behaviour. Torbay councillors ruled the George Inn...

Sky commentators anf former England stars Stuar Barnes (L) and Dewi Morris (R) wearing 3D glasses

Sky's rugby union coverage goes 3D

By Ewan Turney

Sky is to screen two rugby union games in 3D at pubs this weekend — the Premiership final and England v Barbarians.

Fish nights: builds repeat trade

Pub food: business boosters

By Jo Bruce

Ideas for driving sales at your pub including fish Fridays, a St George's Day menu and a tapas night.

Haslam: believes in quality

Evolution and the power of branding

By Steve Haslam

Steve Haslam talks about driving footfall through quality, service and style and explains why discounting isn't the answer.

Payne: improving consumer value

Ian Payne: an eye for a good deal

By Phil Mellows

Chairman of Town & City and Bay Restaurants Ian Payne talks discounts, refurbishments and combining day and night trade with Phil Mellows.

Horseshoes: reopened in April

Village Green Inns: horse trading

By Noli Dinkovski

Freddie Collier, managing director of Village Green Inns, talks to Noli Dinkovski about his latest pub, the Horseshoes, in Dorrington, Shropshire,...

Moy Park platter: tempting the fans

World Cup: feeding the fans

By Lesley Foottit

Lesley Foottit looks at more ideas for match-time munching and keeping your customers happy.

PIRRS principles: scheme went live last December

First pub rent case is resolved

By John Harrington

The first rent dispute has been resolved via the new BII-led low-cost arbitration service, called the Pub Independent Rent Review Scheme.

Protz: not expecting action on supermarkets

World Cup cut-price frenzy

By Roger Protz

Supermarket discounting for the World Cup makes previous offers seem wildly inflationary, says Roger Protz.

Booker: food and drink deals for World Cup

Booker launches World Cup Campaign

By Lesley Foottit

Wholesaler Booker has launched a World Cup campaign includes discounted food, drink and a competition to win a TV.

Dinning and Roberts: former Wetherspoon managers

Turnaround of the Turnpike Inn

By Tony Halstead

Lee Roberts tells Tony Halstead how he and partner Sarah Dinning turned a near-derelict West Yorkshire pub into a £30,000 a week business.

Richard and Loren Pope and Robertson: winners

BII Licensees of the Year crowned

By Lesley Foottit

Former Punch tenants Richard and Loren Pope were crowned BII Licensees of the Year at the BII's Annual Lunch today. The couple bought the freehold...

ALMR: tie-in with BII

Degree-standard awards for BDMs

By John Harrington

Pubco business development managers could gain a degree-standard qualification through a tie-in between the BII and the ALMR.

Tebbutt: hosting new Channel 5 show

Pub chef gives healthy tips on TV show

By Jo Bruce

Pub chef Matt Tebbutt is hosting a new Channel 5 TV show with Jean-Christophe Novelli. Family Food Fight with Flora sees Tebbutt, owner of the...

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