Operations

"Terrible" review despite saving customer's life

TripAdvisor's advice a "joke" after life-saving staff branded "terrible"

17-Aug-2015 By Oli Gross

A frustrated licensee has vented his anger about TripAdvisor's appeal system after a receiving a “terrible” review despite a barman saving a wedding guest’s life.

Finance

Poll shows 70% of operators fear living wage rollout

17-Aug-2015 By MC Allegra FS

The planned introduction of a new national living wage (NLW) for the over-25s continues to generate a mixed response across the sector, with more than 70% of operators in the UK’s eating and drinking-out market believing it will have a negative impact...

Rugby World Cup

Closing pubs early for Rugby World Cup matches described as 'Orwellian'

17-Aug-2015 By Oli Gross

Rugby fans may not be allowed into pubs near Twickenham Stadium after 10pm during next month’s World Cup.

Charity

Transforming my pub into the Men United Arms

14-Aug-2015 By Doug Scougall

One pub manager recalls the experience of transforming his pub as part of the Men United campaign from Prostate Cancer UK.

Charity

Charity pub wheelie bin race proves a hit

14-Aug-2015 By Mike Berry

The annual Wheelie Bin Race at the Three Horseshoes pub in Hernhill, near Faversham, has this year raised £3,128 for charity.

Technology

Pub phone charging solution launched

14-Aug-2015 By James Wallin, M&C Allegra Foodservice

A mobile and tablet charging solution for hospitality operators has been launched by Call Systems Technology (CST).

Champion Beer of Britain

Champion brewer Tiny Rebel plans new pub and brewery

13-Aug-2015 By Oli Gross

Two self-confessed “beer geeks” who met at university as engineers and started brewing together for fun are expanding their brewery and opening a second pub after winning the Champion Beer of Britain.

Careers

Greene King reaches apprenticeship milestone

13-Aug-2015 By James Wallin, M&C Allegra Foodservice

Greene King has recruited its 1,000th apprentice this year, putting the company ahead of schedule in its pledge to recruit 2,000 apprentices in the year to March 2016.

TV Sport

1,000 pubs sign up for Screach TV service

12-Aug-2015 By Mike Berry

One thousand pubs have signed up to the Screach communication service that comes with BT Sport.

Poll

98% tell friends about poor service, but only 48% complain

12-Aug-2015 By M&C Allegra

A new poll has shown that while 95% of customers would complain to their friends about slow service in a pub or restaurant, only 48% would tell the venue.

Great British Beer Festival

Half pint the most popular way to try a new beer

12-Aug-2015 By Oli Gross

The half pint glass is now the most popular way to try a new beer, according to research revealed by Campaign for Real Ale today.

Great British Beer Festival

Tiny Rebel's Cwtch crowned Champion Beer of Britain

12-Aug-2015 By Oli Gross

The Champion Beer of Britain was announced as Tiny Rebel’s Cwtch at the Great British Beer Festival yesterday.

Licensing

Lincoln late-night venue wins back 4am licence

11-Aug-2015 By Emily Sutherland

Lincoln-based bar Status has won a battle to serve alcohol to 4am after police previously cut its hours to 3am earlier this year.

ACVs

CAMRA survey: ACV status 'positive for pubs'

11-Aug-2015 By Mike Berry

The majority of licensees at pubs listed as Assets of Community Value (ACV) believe the status has benefitted their pub.

Great British Beer Festival

ACV pubs to receive 'Badge of Honour' from pubs minister at GBBF

10-Aug-2015 By Oli Gross

Responding to statistics revealing suburban pubs are bearing the brunt of pub closures, the community pubs minister is launching a campaign to protect England's most treasured pubs from demolition or conversion by presenting a "badge of honour".

Tom Kerridge to run "Tom's Table" pop-up at Harrods

10-Aug-2015 By Daniel Woolfson

Tom Kerridge is set to run a week-long pop up residency, called Tom’s Table, at the food hall of Harrods on Brompton Road, London.

BT SPORT

Fantasy football: Are you ready for the Pub League?

07-Aug-2015 By PMA

The PMA has created a special pub-focused team for the battle of the licensees on the PMA's exclusive BT Sport pub league on the official Premier League fantasy football site.

Menu Focus

Focus on game menus: shoot to grill...

07-Aug-2015 By Fred A'Court

The days when grouse, pheasant, partridge and venison were reserved for fine-dining establishments are well and truly over. In addition to being an enticing prospect for pub diners these days, game bought at the right time of the season can be great for...

'Terrible' TripAdvisor review despite saving wedding guest's life

07-Aug-2015 By Oli Gross

Saving the life of a wedding guest was not enough to save a pub from being rated as “terrible” on TripAdvisor.

Top beer stories

Why I’m banning the C-word

07-Aug-2015 By Tony Leonard

When we re-opened the Snowdrop Inn nearly six years ago, we were one of a tiny handful of pubs and bars specialising in what was termed ’craft beer’.

Business Booster

How to... Set up a pub glamping site

07-Aug-2015 By The Glamping Show

Glamping is believed to be the fastest-growing holiday sector worldwide with huge potential in the UK. How can pubs make the most of this trend and tap into an additional revenue stream?

TV Sport

Pubs' anger over illegal TV sport broadcasts

06-Aug-2015 By Mike Berry

More than half of licensees would shop a pub in their local area if they were screening live sport illegally, a new survey has revealed.

London's first tea pub beats crowdfunding target by £49,000

06-Aug-2015 By Emily Sutherland

London’s first tea pub beat its crowdfunding target by a massive £49,000, with one investor contributing £35,450.

PMA Sport

Full Time Fletch 06 August

06-Aug-2015 By Darren Fletcher

BT Sport commentator and host of Saturday morning football show Fletch & Sav, Darren Fletcher speaks exclusively to the PMA ahead of the new season and opening match Manchester Utd v Tottenham Hotspur.

Tv Sport

Sky Sports agrees new La Liga deal

05-Aug-2015 By Mike Berry

Sky Sports will remain the home of Spanish top-flight football for another three seasons.

More than 60% of diners want technology to play a bigger role

05-Aug-2015 By Emily Sutherland

Almost two thirds of diners (61%) think technology could play a bigger role in eating out, according to research by online restaurants, according to research by online restaurant booking service OpenTable.

Making the Most of Sport - in association with Sky

Rugby World Cup: It’s a scrum for the bar

04-Aug-2015 By Mike Berry

The Rugby World Cup is heading to England next month, and fans of the home nations are all optimistic of their team’s chances, and optimism among fans of any sport is usually good news for pubs

92 year old Lincs barmaid calls time on pub career

03-Aug-2015 By Oli Gross

One of the oldest barmaids in the country has called time on a 62-year career pulling pints – but she loved every minute working in the industry.

ASK THE EXPERTS

How to deal with fake online reviews

03-Aug-2015 By Emma Eversham

Nigel Tait, managing partner at law firm Carter-Ruck, discusses the steps pub, restaurant and hotel owners can take when faced with fake or libellous online reviews.

TV Sport

Sky Sports adds huge derbies to autumn football schedule

31-Jul-2015 By Mike Berry

Sky Sports has added three of the biggest derbies in English football to its live football schedule this autumn.

Great British Beer Festival sees 40% rise in trade interest

31-Jul-2015 By Oli Gross

Great British Beer Festival has seen a 40% increase in the number of licensees, brewers, and other members of the trade applying for tickets.

TV Sport

Q&A: Sky Sports' Jamie Carragher on the new Premier League season

30-Jul-2015 By Sky Sports Preview Magazine

Sky Sports pundit Jamie Carragher looks ahead to the new Premier League campaign, kicking-off on 8 August.

Online map reveals locations of 29,000 UK pubs

30-Jul-2015 By Emily Sutherland

Data analyst Ramiro Gomez has plotted the location of 29,000 pubs on an online map to show areas with the highest concentrations of pubs.

Technology

Are multiple operators appy people?

29-Jul-2015 By Emily Sutherland

Do multiple site operators need an app to help promote offers and appeal to those tricky millennials? 

Great British Pub Awards

What does it take to be one of the great British pubs?

29-Jul-2015 By Mike Berry

The PMA team has been out and about during the past few weeks, visiting pubs across the country as part of the judging process for this year’s Great British Pub Awards.

Charity

Team Margot: Operators join forces for #LiveYourLife day

28-Jul-2015 By Mike Berry

A number of operators across the hospitality industry will be joining forces on Thursday (30 July) to raise funds for Live Your Life Day, a new charity initiative.

Tourist pub defends £1 charge to spend a penny

28-Jul-2015 By Oli Gross

A pub has defended its decision to charge non-customers to use its toilets and said the new scheme is “working well”.

Training

Case study: building a pub career

27-Jul-2015 By PMA

When Neringa Markeviciute moved to England from Lithuania two years ago, she was worried her confidence was not strong enough to work in hospitality.

Training

On the career path: The thin blue line

27-Jul-2015 By Paul Chase

The freedom to trade and to operate in a fair, flexible market place is key to the health and prosperity of the pub and bar sector.

Beer

Cask Ale Week: Would you be #CrazyNotTo?

27-Jul-2015 By PMA

Cask Ale Week runs from 24 September to 4 October, the Publican’s Morning Advertiser looks into all of the reasons your pub should get involved.

Careers

Waging the war on pub staff recruitment

23-Jul-2015 By Perceptions Group

As many young people graduate and launch their careers this summer, the Perceptions Group asks what are we doing as an industry to wage the war on recruitment.

"If you don't offer long-term leases, you won't get who you want to attract" - Interviewing Star Pubs' Chris Jowsey

23-Jul-2015 By Ed Bedington

Failing to become a ‘dot-com millionaire’ launched Chris Jowsey on the path to a fruitful career in the beer trade. Ed Bedington finds out more about the Star Pubs & Bars chief.

PMA Sport

Full Time Fletch

22-Jul-2015 By Darren Fletcher

The new season is almost upon us and it’s been fascinating to see the big club’s transfer business in the run up to kick-off.

PMA Sport

Fantasy football - Join the Pub League

22-Jul-2015 By PMA Sport

Join the BT Sport & PMA Pub League on the official Fantasy Football site and win a £5k pub makeover.

ALMR

Fragile recovery under threat from rising operating costs

21-Jul-2015 By Emily Sutherland

Rising costs could harm the hospitality sector’s recovery according to the Association of Licensed Multiple Retailer’s 2015 Benchmarking Report.

Legal advice

What do the lawyers say about the Cornwall palsy discrimination dispute?

21-Jul-2015 By Oli Gross

Lawyers have advised how to avoid and deal with discrimination accusations after a Cornwall pub was criticised for refusing to serve a man who has facial palsy.

Training

A training idea that's so old it feels new

19-Jul-2015 By Paul Chase

I regularly have discussions about what’s trending in training and sometimes you come across an idea that is so old that when it gets revived it seems new!

Finance

Funding advice: Are we 'in the money'?

17-Jul-2015 By Phil Mellows

As pub industry confidence returns, so is lenders’ faith in the ability of operators to give them a return on their money. Phil Mellows reports.

Technology

Launch of Apple Pay a 'pivotal moment' in perception of mobile payments

17-Jul-2015 By M&C Report

Tom Weaver, chief executive of Flypay, has told M&C the launch of Apple Pay this week will be seen as a “pivotal moment” in the public’s perception of mobile payments.

1 in 5 millennials teetotal according to new survey

16-Jul-2015 By Emily Sutherland

One in five 16-24 year olds don’t drink any alcohol at all according to a new survey, with two thirds reporting that alcohol was either not very important or not at all important to their social lives.