Operations

Coming soon: British Food Fortnight

Proud to be British

By Lesley Foottit

Lesley Foottit explores ways pubs can get involved in British Food Fortnight, running from 17 September to 2 October.

Franchising: An option for licensees

Cooking up a good deal

By Phil Mellows

Licensees thinking of franchising out their kitchen need to take into account a multitude of factors and potential pitfalls, reports Phil Mellows.

Confession: British Gas says it flagged issues to Ofgem

£2.5m British Gas fine 'not enough'

By Gurjit Degun

Licensees have welcomed the £2.5m fine issued to British Gas for not handling complaints from small businesses and domestic users appropriately.

Warm welcome: pubs with gardens are in a perfect position to make the best of sunny weather

Banking on holiday plans

By Sonya Hook

Pubs that plan food and drink options and outdoor events well in advance of the August bank holiday will reap the benefits, reports Sonya Hook.

Great plate: a platter of meats

Pork of the town

By Jessica Harvey

Jessica Harvey looks at how pub caterers are capitalising on the trend for British charcuterie.

Positive notes: Thorley is strongly committed to walking the talk

Leading by example is the way forward

By Phil Thorley

Thorley Taverns boss Phil Thorley, who runs 25 pubs in Kent, offered his top tips on how to run a business to delegates at the recent MA250 business...

Growth: Premium spirits

Premium brands drive on-trade spirit growth

By John Harrington

Premium spirits are driving growth in the on-trade spirits category, fuelled by a growth in cocktails and premium drinking venues and the continued...

Ruth Watson: Hotel inspector turned pub owner

When an inspector calls the shots

By Robyn Black

Ruth Watson, the forthright star of TV shows including The Hotel Inspector, is now firmly focused on the pub trade. Robyn Black met her at the Suffolk pub-restaurant she owns with her husband.

Moleface: started selling its home-made products a year ago

Side kicks: pub condiments

By Lesley Foottit

Lesley Foottit looks at how sauces and oils can help drive a price premium for dishes.

Philip Davison, host at the Sun in the Wood, Ashmore Green, Berkshire, 2009 BII Licensee of the Year

Remember, marketing is key to pubs' success

By Philip Davison

The mindset that rolling up your sleeves and 'running the pub' will lead to success is often the fatal flaw behind many under-performing or failed independent operations, argues Philip Davison.

Staff at The Fighting Cocks, Horton Kirby, Kent

Getting into fighting shape

By Sonya Hook

Chris Maskery, lessee of the Fighting Cocks, Horton Kirby, Kent, talks to Sonya Hook about investing £300,000 in his pub, building a new kitchen and...

S&NPC: new recruitment portal

S&NPC speeds up online recruitment

By Gurjit Degun

Scottish & Newcastle Pub Company has set up a new recruitment website to speed up the process and personalise it to individual applicants.

Tripling trade turnover: The Fox & Hounds, Sevenoaks, Kent

Tripling trade turnover

By Sheila McWattie

Licensee Jeff Veal talks to Sheila McWattie about being dog friendly, quiz and curry nights and loyalty cards at the Fox & Hounds in Sevenoaks,...

BrewDog: share issue success

BrewDog share issue raises £500k in two days

By John Harrington, M&C Report

BrewDog, the Scottish microbrewer and pub operator, has raised over £500,000 via a share issue in two days as it looks to raise £2.2m to finance a...

Brian Whiting: eyeing up expansion

Whiting & Hammond in growth plan

By Mark Wingett, M&C Report

Whiting & Hammond, the award-winning south-east multiple led by Brian Whiting, is looking to eventually build an estate of 20 pubs and hopes to...

Johnson: wants trade bodies to spend time on the issue

Johnson calls for VAT-cut campaign

By Mark Wingett, M&C Report

Luke Johnson, the serial restaurant investor, has called on the whole hospitality industry to come together to campaign for a VAT cut.

Sky: Freezing prices for the new football season

Sky price freeze for pubs

By MA Reporters

Sky is freezing prices for the next football season to help publicans gain more "certainty" over costs. The broadcaster said it is also offering a...

Brewdog: Second round of fundraising launched

Brewdog launches second fundraising campaign

By Mark Wingett, M&C Report

BrewDog has launched a second round of fundraising as it looks to raise £2.2m to finance a new eco-brewery and the opening of more bars across the country.

Winners: Paul Michaelson, Wayne Grant, Jason Miller and Paul Lee

Top Pub Golfers Crowned

By Jo Bruce

A team from Ghyll Grove Social Club in Basildon, Essex, has won the Publican Golf Tournament 2011. The team comprised of club members Paul...

Identity: A uniform must set staff apart from customers

Dress to impress

By Lesley Foottit

Set the tone It is important that all staff in your pub follow the same rules, so if you have a uniform then every member must stick to it. But...

Bidart with the Masné Krámy team

Plate mates

By Jo Bruce

Jo Bruce headed to the Czech Republic with the MA's Pub Chef of the Year 2011 to discover what makes Budweiser Budvar a perfect match for pub dishes.

Winners: Brian Dourish. left, and Garry Hewitt of the Quakerhouse, Darlington CAMRA's Pub of the Year seven times.

Music-ale wares

By Tony Halstead

Garry Hewitt, co-owner of the Quakerhouse, Darlington, Co Durham, talks to Tony Halstead about making a successful pub business out of cask ale and...

Phil Mellows: Complaints will not damage business if dealt with immediately

Get a grip on gripes

By Phil Mellows

If your staff can deal with complaints as soon as they arise, then you should be able to send your customers away as happy advocates of your business, Phil Mellows reports.

Gerry Price: Reiterating the value of customer service

Smile, I'm a customer!

By Gerry Price

Things are tough at the moment but we have to remember that we are on stage and the theatre goers want a performance, says Gerry Price.

BII launches new range of services

BII launches new range of services

By Gurjit Degun

The British Institute of Innkeeping (BII) has announced three initiatives to further professionalise the sector and help its licensee members.

Police and local authorities have been urged to show restraint

BII: police urged to show restraint

By Tony Halstead

Police and local authorities have been urged to show restraint in the way they use the enormous new powers being given to them when the Police &...

Jeremy Allen memorial service announced

Jeremy Allen memorial service announced

By Michelle Perrett

A memorial service for Jeremy Allen will take place on Thursday, 7 July at 2.30pm at St Mary's Church, High Pavement, The Lace Market, Nottingham....

Pulling power; a pizza offering helps attract a broader, family audience

A topping idea

By Phil Mellows

Pizzas can provide canny operators with a simple way to create a highly lucrative revenue stream, Phil Mellows reports.

Ted Docherty: Creating quality food concept has involved major challenges

A cut above the rest

By Phil Mellows

He introduced the tailor-made steak to Britain, but it has been a rocky road to success for South African Ted Docherty, as Phil Mellows discovers.

The Ram, Firle, East Sussex

Creating happy customers

By Sheila McWattie

Hayley Bayes, licensee at the Ram in Firle, East Sussex, tells Sheila McWattie about kids, dogs, horses, muddy boots, excellent beer, great wine and...

Clive Watson

Capital pre-tax profits up 48%

By Michelle Perrett

Capital Pub Company, the London-based manage pub chain, has reported adjusted pre-tax profits up 48% to £6.8m for the 52 weeks until 26 March. The...

Women 1st secures funding for training workers

Women 1st secures funding for training workers

By Adam Pescod

Women 1st has secured new government funding which will enable an additional 300 female workers within the hospitality, leisure, travel and tourism (HLTT) industry to receive specialised training and mentoring.

Sharp: BII not suited to role

IPC chairman queries BII role

By Michelle Perrett

Independent Pub Confederation chairman Bill Sharp questioned the role of the BII as the policeman of the codes of practice.

Robertson: BII is part of the industry, not independent from it

BII backs code policing

By Michelle Perrett

British Institute of Innkeeping (BII) chief executive Neil Robertson has defended the organisation's policing of the codes.

Robert Sayles: provided bank manager with laughs

Meeting the bank manager

By Robert Sayles

Blogger Robert Sayles tells readers of his recent meeting with a bank manager to discuss buying a leased pub.

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