Back to basics: Are they getting satisfaction?
20-Sep-2006
Customer satisfaction is less touchy-feely and more scientific than we might think. It is key to business success and should be a principal...
Back to basics: Don't let them get away with it
18-Sep-2006
A night's or weekend's takings in a popular pub, bar or restaurant can amount to a large sum of money. So you want to look after it.Safeguarding cash...
SELL MORE, SAVE MORE: Let us help you grow profits
14-Sep-2006
The Publican is launching a major project to help pubs boost their sales and save costs during one of the most momentous years the trade has ever...
14-Sep-2006 By John Harrington
A training course teaching doorstaff to use handcuffs has been launched, reputedly for the first time in Britain. However, doorstaff regulator the...
SIA advises against handcuff training
14-Sep-2006 By John Harrington
A training course teaching doorstaff to use handcuffs has been launched, reputedly for the first time in Britain. However, doorstaff regulator the...
Listening to your staff can help boost sales
14-Sep-2006
When Tom Fisher and partner Rebecca Chapman took over the Crispin in Harwell, Oxfordshire, they decided to ask their staff for ideas to improve the business. Two years on, writes Ewan Turney, the pub is now selling an extra 300 pints a week and wine
14-Sep-2006 By Jo Grobel
Christmas family gatherings will more often than not be centred around eating, so pubs need to ensure they're making the most of the opportunity by...
14-Sep-2006
It is not just expensive footballers who have employment problems when they transfer. Staff in pubs are often very much in the same position. A new...
New demands for barstaff breaks
13-Sep-2006
Barstaff will be banned from working more than six hours without a break after Europe's highest court said current guidelines did not comply with...
E-pub - The joy of text
12-Sep-2006
Mobile phone proliferation and the accidental discovery of the power of texting - technically known as the short message service or SMS - has opened...
E-pub - is e-learning on your menu?
12-Sep-2006
Is e-learning on your pub's training menu? Robert Duprey makes out the caseIncreasingly intense competition, high customer expectations and the need...
E-pub - Going wireless
11-Sep-2006
Wireless technology. It's the best thing since the wireless. Which seemed to have loads of wires. But it enabled human beings to communicate across...
Back to basics: Branding drives sales
11-Sep-2006
BRANDING IS about much more than expensive advertising and pub chain logos. It's about communicating what makes your business individual and...
BII Nita finalists announced
07-Sep-2006
Five licensees have made it to the shortlist of the flagship Licensee Trainer of the Year award at this year's BII NITAs. Andrew Cannon of the...
Preparation is key
07-Sep-2006
. Get ready for market Before putting your lease on the market, check it for any obligations or constraints it places upon you in order to assign...
07-Sep-2006 By Peter Coulson
Contempt of court is a serious matter — you can be banged up overnight for having the temerity to argue with a man in a wig and a red robe....
03-Sep-2006
Pairing beer with food is a great idea, says ADAM EDWARDS, as long as traditional British grub is on the menu. Beer with Food week is almost upon us,...
01-Sep-2006
The summer heatwave has tested pub kitchen refrigeration systems to new limits. Bob Gledhill
01-Sep-2006
We ask licensees to share their top tips on providing good customer service
01-Sep-2006
Mark Taylor talks to Paul Mason took over a five-year Punch lease on the Green Jackets in Shoreham-by-Sea
01-Sep-2006
We take a look at Brighton's first non-smoking gastropub
01-Sep-2006 By Fiona Wells
A golden opportunity for pub profits
Rock the week
01-Sep-2006
As winter approaches, why not make the most of promotional events in the calendar to keep the punters coming through your doors whatever the weather
Bite the bullet on contracts
31-Aug-2006
In spite of the encroachment of red tape, which has led many licensees to spend more time in the office than in the bar, some backwaters still appear...
Why Birdcage will be model business
31-Aug-2006
A model is set to breathe new life into a notorious old pub. Lauren Gregory, 24, aims to transform the old Pottergate Tavern into a bohemian...
29-Aug-2006
Famous chef Fanny Cradock's son Christopher Chapman is selling his pub after 40 years. Jane and Christopher Chapman have spent four decades behind...
Liable for violence
25-Aug-2006
Longer licensing hours and the perceived binge-drinking culture mean the role of the door supervisor and the licensees who employ them are firmly in...
Guide for doorstaff on the way
25-Aug-2006
Standards in physical intervention for door supervisors and barstaff are being set for the first time by guidelines due to be published this autumn....
Changing a West End pub into a great local
10-Aug-2006
The Salisbury, London
Pubs urged to check PPL invoices
10-Aug-2006 By James Wilmore
Licensees could find themselves being overcharged for playing background music in their pub. Publicans who have failed to notify Phonographic...
10-Aug-2006 By Peter Coulson
As the Gambling Act begins to take effect during this year, it is important for readers to examine the types of betting and gaming that they are...
Root of all recruitment evil
10-Aug-2006
Few areas of the pub world are murkier than rogue recruitment firms. Would-be licensees are lured into forking out £5,000 or so for the chance to...
07-Aug-2006 By Iain O'Neil
This week sees the launch of the first BII - professional body for the licensed retail sector - Responsible Alcohol Retailing Week. The week will...
03-Aug-2006
There's a wide range of wines now available in most pubs, so
03-Aug-2006 By Peter Coulson
It may seem churlish to criticise a venture such as the Scrutiny Councils, which I think was a good idea, but is it not a case of "too little, too...
It's the new going out…
31-Jul-2006
Afew months ago some of the good folk from Diageo popped into Publican Towers to show us the company's latest innovation for Guinness. Expecting a...
Stay cool this summer
31-Jul-2006
As cellar cooling breakdown soars in the heatwave, technical services company Innserve has issued 10 tips to help licensees reduce the risk."Most...
Heatwave hits cellar cooling
31-Jul-2006
Cellar cooling breakdowns have soared by as much as 54 per cent as the recent heatwave has put pressure on equipment.Technical services firm...
Cool customers
26-Jul-2006
In spite of the unseasonal weather, demand for extra-cold beer is rising. Graham Ridout investigates effective ways of coping with drinkers' demands...
Website shows troublemakers mug shots
21-Jul-2006
Licensees in Cheshire can see mugshots of banned customers on a new website.The website has been set up by Cheshire Police as part of the Halton...
FIONA SIMS - columnist
20-Jul-2006
With a run of good vintages and some very affordable offerings, there's never been a better time to put Riesling on your wine list
MA freehouse survey
20-Jul-2006
In our fourth Morning Advertiser survey of the freehouse sector we reveal the current state of trade as well as the issues concerning the sector for the future. Over the next seven pages, ROSIE DAVENPORT unveils the findings of our largest-ever poll
20-Jul-2006 By Rosie Davenport
Freehouse operators are bracing themselves for a drop in profits with nearly one-third predicting figures will fall in the next year. According to...
20-Jul-2006
Former Welsh rugby international Alan Walters has worked his magic in turning around the fortunes of his second outlet - Druids II in Watford. LUCY...
20-Jul-2006 By Peter Coulson
To paraphrase the immortal quote attributed to movie producer Sam Goldwyn: "A verbal contract isn't worth the paper it's not written on". But I...
Special report: Tenancies & Leases Guide 2006
19-Jul-2006
Binge-drinking scares and the forthcoming smoking ban are failing to dampen the public's enthusiasm for the idea of running a pub of their own. While...
Dont slip up over ice
14-Jul-2006
Making sure your pub has an unfailing supply of ice is, of course, even more important during these warmer months. But you must never forget that,...
Being a module pupil
13-Jul-2006
Kara Jefferies transformed a potential business nightmare into a PR triumph with higher profits. She tells all to Tim Palmer
It's not just hot air
11-Jul-2006
Bouncy castles are seen as harmless fun for children and are so popular that an increasing number of pubs are introducing them to entice family trade...
Qualified in success
11-Jul-2006
Nearly eight months into the new licensing laws, the role of the designated premises supervisor (DPS) has proved one of the more contentious and...
