Operations

Looking ahead: the survey found business leaders were concerns about the long-term impact of Brexit

Sector confidence at all-time low

By Nikkie Thatcher

Pub and restaurant group leaders have revealed widespread concern about the long-term impacts of Brexit, according to new research.

Crown inn glory: Families, foodies, beer and wine enthusiasts have been targeted by Andrew and Tess Swan

In association with Long live the local

My Pub: the Crown, Hastings, East Sussex

By Gary Lloyd

Five years ago, the Crown in Hastings was taken over by Tess and Andrew Swan and can now boast of being a thriving site with a great food offer thanks, in no small part, to the great seafood on the south coast. Tess explains all...

Variety of sports: people want to watch all types of sports fixtures

In association with Molson Coors, Diageo and Sky

Make your pub the perfect place to watch sport

By Stuart Stone

According to Ipsos MORI’s Out of Home Viewing Panel, 2.1m fans watch sport on TV in out of home venues such as pubs and bars at least once a week. But how can operators upgrade their venue to cash in?

River safety: pubs are encouraged to sign up to training to help people who get into trouble in rivers around York (image: RNLI/Nathan Williams)

Pubs offered river rescue training

By Emily Hawkins

Staff at riverside pubs will be trained on how to rescue drinkers who experience trouble in the waters around York.

Dropping down: the number of people visiting pubs has decreased compared to the year ending July 2018

Pub visits on the slide

By Nikkie Thatcher

Visits to pubs in the week and at the weekends are down 0.6% and 2.4% respectively, according to new research.

Tech love: make technology work for you in the pub

MA500

Consumers ‘obsessed with technology’

By Nicholas Robinson

Research from technology provider Zonal, which polled more than 5,000 consumers in collaboration with CGA, shows Brits are obsessed with technology.

Stop fraud: how to prevent fraud in your business

MA500

Bad management ‘causes fraud’

By Nicholas Robinson

There’s an argument that bad management can result in fraudulent behaviour from staff towards their employees, according to a legal expert.

Try your best: there is a potential market during the Rugby World Cup

MA500

Early morning Rugby World Cup – worth screening?

By Nicholas Robinson

With the Rugby World Cup taking place in Japan this year, the majority of matches will be televised early in the morning. What are the risks and opportunities for licensees?

Gold standards: heed the lessons of great service to maintain and bring in custom

Customer service masterclass

By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

New term: pub operators share their thoughts on how to make the most of freshers’ week

Getting freshers’ week right can result in loyal customers

By Emily Hawkins

Over the next two months, students will return to university, providing pubs with an opportunity to appeal to new crowds of loyal customers. The Morning Advertiser asked operators how to make the most of this time of year.

Hit me with your best Cott: publican of the Cott Inn, Mark Annear, claims ‘this is seriously a great accolade and we're really pleased to get it’

GBPA 2019: what the winners had to say

By Stuart Stone

The Morning Advertiser (MA) spoke to the 2019 Great British Pub Award winners to find out what it felt like to strike gold at the ‘pub Oscars’.

Mane choice: there are more pubs named the Red Lion in the UK than any other moniker

Red Lion most popular pub name

By Nikkie Thatcher

The Red Lion is the UK’s most popular name for a pub, followed by the Royal Oak and the Crown Inn, according to new research.

Trio of shows: Ei publicans will be able to learn from different suppliers next month at eilive

Ei Publican Partnership roadshow returns

By Emily Hawkins

Ei Publican Partnership’s roadshow will return next month, with a focus on how operators can improve their food menus and ensure allergy regulations are followed.

The perfect match: according to a new report, pubs contribute £40m to grassroots sport

Pubs contribute £40m to grassroots sport

By Stuart Stone

A report examining the link between the on-trade and grassroots sport has revealed pubs contribute, on average, more than £1,000 each to nearby clubs each year.

Cost of sport: should pubs charge an entrance fee, or introduce a minimum spend, for customers watching live TV sport?

Should pubs charge customers to watch live sport?

By Stuart Stone

After a photo emerged on social media of a pub charging customers an entrance fee to watch televised sport – which entitled them to two drinks at the bar – The Morning Advertiser asked whether or not it was something that other operators would get on...

Early pay day: the scheme will boost staff retention and recruitment, says Stonegate’s Tim Painter

Early pay day for Stonegate staff

By Emily Hawkins

Stonegate Pub Company has partnered with an app that means pub staff can access some of their wages at any point before the next pay day.

Covers and coverage: expanding faster mobile internet to rural communities can boost pubs, according to Long Live the Local's David Cunningham

5G rollout offers rural pubs chance to ‘survive and thrive’

By Stuart Stone

The growth of 5G networks – offering mobile internet speeds 10 to 20 times faster than previous generations – in rural areas can provide a wealth of opportunities for pubs according to Long Live the Local’s programme director David Cunningham.

Career opportunity: Greene King pushes apprenticeships

Greene King bangs sector apprenticeships drum

By Nicholas Robinson

Greene King, which is in the throes of a sale to a Hong Kong firm, is urging recent secondary school graduates to consider pursuing an apprenticeship in the hospitality trade.

Saved by drinkers: pub operator Jayne Blackshaw says donations have saved the Cotton Tree (image: The Cotton Tree, Facebook)

Regulars raise £3.5k for flooded pub

By Emily Hawkins

A pub operator has thanked her regulars for coming to the rescue with a crowdfunding effort after a flood forced the pub to shut for weeks.

Slipping a digit: from autumn, customers at XYZ Social will be able to pay for drinks with a swipe of their finger

Manchester bar is first to accept finger vein payments

By Stuart Stone

From autumn, ordering another round will be as simple as lifting a finger for customers at XYZ Social in Manchester after the bar unveiled a partnership with biometrics payment provider Fingopay.

Through the ages: the March Hare opened its doors in 1958 (image credit: Google Maps)

Retiring licensee ‘wouldn’t open a pub now’

By Nikkie Thatcher

An 80-year-old licensee who is retiring from the trade today (13 August) told The Morning Advertiser she wouldn’t open a pub currently due to restrictions and safety.

No flash in the pan: Stonegate has credited its employment of apprentices for a reduction in chef turnover

Stonegate reduces chef turnover rate by 32%

By Emily Hawkins

Stonegate Pub Company has reduced its chef turnover by almost a third (32%) after the introduction of its back-of-house apprenticeship programme.

Slight slip: managed pub groups saw sales decrease slightly last month (July) versus the same period in 2018

Sales at pubs drop in July

By Nikkie Thatcher

Managed pub groups saw like-for-like sales slip by 0.2% in July, against the same period last year, new research has revealed.

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