Operations

Staff shortage: the recruitment crisis in the trade has meant wages have risen (image: Getty/Volha Shakhava)

Wages driven up by staff shortages

By MCA

The average wages of pub and restaurant workers have risen by as much as 14%, driven by a shortage of staff in the hospitality sector.

Postponed event: the shows have been moved to next year

UK Food & Drink Shows moved to 2022

By The Morning Advertiser

National Convenience Show, Farm Shop & Deli Show and Food & Drink Expo has been postponed until April next year.

Covid impact: ‘As the effects of pandemic restrictions have seen all venues hit pause on operating as usual, these are felt in a unique way for LGBTQ+ venues and communities’ (Image: Getty/nrqemi)

Opinion – Pride 2021

‘Nights out should be about fun and freedom, not fear’

By Aliyah Rawat, associate trainer, Good Night Out Campaign

As a London-based trainer for Good Night Out Campaign (GNO), an event producer and DJ, I have seen first-hand the precarious position Covid-19 restrictions has placed the industry in.

Improvement required: 'We need to stop talking about it and make serious strides to making this an industry to be proud of, not just a part time job before people move onto bigger and better things'

Opinion

Is the hospitality sector suffering from its reluctance to invest in staff?

By Heath Ball, managing director, Frisco Group

It’s no secret that that most hospitality businesses are suffering from a staff shortage – yes, even you Mr Martin – but while we look at Brexit and Covid-19 as the perpetrators of the problem, should we be looking closer to home for answers?

Enter now: pubs can put themselves forward for the awards from today

2021 Great British Pub Awards entry is now open

By Nikkie Thatcher

This year’s Great British Pub Awards (GBPA) are back with a bang for 2021 and we’re looking for the best in the business to help celebrate and highlight how important pubs are to the country.

Tournament countdown: 'Pubs are the home of live sport and we cannot wait for the Euros and watching together a major tournament in the pub once more,

BBPA outlines pub tactics ahead of UEFA Euro 2020

By The Morning Advertiser

As operators count down to UEFA Euro 2020’s curtain raiser on 11 June, the British Beer & Pub Association (BBPA) has produced practical guidance for pubs in an effort to assist safe and successful screenings this summer.

Pubs win prizes: The winners of this year’s Pub Cup will receive free BT Sport for their pub for a year and £1,000 to spend in the BT shop.

BT Sport Pub Cup returns with Wembley final

By The Morning Advertiser

BT Sport is giving grassroots footballers across England a once in a lifetime opportunity to play on Wembley’s hallowed turf, as the BT Sport Pub Cup makes its return.

Metered access: Users will be asked to give their email address and basic industry-specific demographics after consuming a certain number of articles within 30 days

Morning Advertiser update

The Morning Advertiser website is changing

By Chris Lowe, publisher, The Morning Advertiser

Like many of the biggest media websites that have put journalism at the forefront of their strategy, we are implementing something called metered access – meaning users will be asked to register after consuming a certain number of articles within 30 days.

The Morning Advertiser Lock In podcast episode 27

The Lock In Podcast

The Lock In Podcast: The show must go on!

By Ed Bedington

With the Euros on the horizon, the podcast team tackle the subject of hosting key events in your sites. We speak to a number of special guests to cover everything from hosting live music gigs, through to sporting triumphs and even a little bit of culture...

Continuous innovation: ‘The work we’re doing now will help your pub run smarter in the future,’ Richard Stephens, head of technical services at Heineken UK says (Image: herraez/Getty Images)

In association with Heineken

Tech to play ‘even bigger’ role in pubs of the future

By The Morning Advertiser

Understanding data and predictive technology have been highlighted by Heineken as two ‘smart-tech’ trends to look out for in pubs, according to the beer giant’s Pub of the Future report.

Post lockdown: while some operators described a quiet first week back, sales data shows the sector saw a boost after indoor trading was allowed to resume from Monday 17 May

'Shockingly quiet' first week of indoor trade

By Emily Hawkins

Operators have described the first week of indoor trading after lockdown as “shockingly quiet” but said they are optimistic as sales data shows a boost.

Game on: pub customers can play pool and darts but the business must factor this into their risk assessment (image: Getty/Steevy84)

Pub goers can play pool and darts

By Emily Hawkins

Customers returning to the pub this week will be allowed to play indoor games such as pool and darts, as per Government Covid-19 guidance for businesses.

Future-proofing: 'The post-pandemic pub experience is markedly different to what we’ve historically been used to, with businesses having to dramatically change the way they operate'

Content provided by Flipdish

Future-proofing your pub as restrictions begin to lift

By Fionn Hart, UK country manager at Flipdish

As Boris announced the return of indoor dining from 17 May, the industry breathed a sigh of relief as pubs and bars were finally able to welcome customers over the threshold after a tumultuous year of lockdowns.

The Morning Advertiser Lock In podcast episode 24

The Lock In Podcast

The Lock In Podcast: Can't get the staff, literally...

By Ed Bedington

One of the key challenges of reopening has been on the staffing front, from re-energising long furloughed team members, through to recruiting replacements and training teams back up to speed. The Lock In podcast team take a deep dive into those issues,...

More insight, less noise: more data isn’t necessarily better, as it is getting harder to comprehend and to organise it in a meaningful way

Content provided by HGEM

Making the most of guest experience data

By HGEM

There is a vast amount of customer experience data available to operators nowadays, and it is expected to increase exponentially in the future, as technology advances.

Next steps: 'We are looking forward to CPL Learning continuing this journey with Access and becoming bigger, brighter, and better,' Jamie Campbell, director of learning, hospitality, at CPL

Access Group acquires CPL Learning

By The Morning Advertiser

The Access Group has acquired learning and development partner for the hospitality and retail sectors, CPL Learning, to strengthen its customer proposition.

Employment stats: data from the Office of National Statistics showed hospitality had more than 350,000 fewer workers than the previous year (image: Getty/RyanKing999)

Unemployment figures ‘show fragility of sector’

By Nikkie Thatcher

The latest jobs data highlights how fragile the hospitality sector is alongside the importance it has to the country’s economic recovery off the back of the pandemic, according to one trade body.

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