Staffing

Managing labour costs is top challenge

18-Sep-2019 By Nikkie Thatcher

UK hospitality business owners are struggling with staffing costs and customer loyalty, according to new research.

Social media ‘helping change perceptions’ of working in pubs

18-Sep-2019 By Emily Hawkins

Social media has helped to ease pubs’ problems with recruiting and retaining staff, one general manager has said.

MA500

Bad management ‘causes fraud’

16-Sep-2019 By Nicholas Robinson

There’s an argument that bad management can result in fraudulent behaviour from staff towards their employees, according to a legal expert.

Customer service masterclass

11-Sep-2019 By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

Greene King bangs sector apprenticeships drum

23-Aug-2019 By Nicholas Robinson

Greene King, which is in the throes of a sale to a Hong Kong firm, is urging recent secondary school graduates to consider pursuing an apprenticeship in the hospitality trade.

Pubgoers ‘drink more because of peer pressure’

22-Aug-2019 By Emily Hawkins

Licensees have been encouraged to help pubgoers resist peer pressure to drink more than intended by an alcohol awareness organisation.

Stonegate reduces chef turnover rate by 32%

13-Aug-2019 By Emily Hawkins

Stonegate Pub Company has reduced its chef turnover by almost a third (32%) after the introduction of its back-of-house apprenticeship programme.

Apprenticeship week challenges stigma of pub careers

08-Aug-2019 By Emily Hawkins

The taboo around careers in the pub sector has been challenged by industry groups during the first hospitality apprenticeship week (5-9 August).

Island pub with 28 locals seeks managers

30-Jul-2019 By Nicholas Robinson

The owner of a pub that serves just 28 locals on a remote island, 12 miles off the coast of north Devon, is seeking a couple to work and live at the venue.

Opinion

The difference between a good and excellent operator

29-Jul-2019 By Paul Pavli

Recently I was at a conference and, after one of the presentations, the presenter was asked ‘what they thought the difference was between good and excellent operators?’

Guv'nor

We need to challenge ‘all about me’ attitudes and knee-jerk policy making

23-Jul-2019 By Ken Wright

Ken Wright, the owner/managing director of London’s the Phoenix Arts Club, argues that there’s huge web of red tape to be cut in the hospitality industry

Former Great British Pub of the Year awarded more than £50k Erasmus funding

17-Jul-2019 By Stuart Stone

Great British Pub of the Year 2017, the Eagle & Child in Ramsbottom, Greater Manchester, has been awarded a €58,000 grant to fund learning projects across Europe.

Bar staff paid £14k less than average salary

08-Jul-2019 By Nikkie Thatcher

Bar staff receive the lowest pay in the UK, earning an average of £15,072 a year, according to new research.

Board the money train: hiring pub apprentices

21-Jun-2019 By Emily Hawkins

Many employers are unaware that paying the apprenticeship levy gives them the right to use those payments to take on apprentices and improve their business.

Opinion

Has Wahaca’s 'walk-out policy’ damaged years of positive hospitality jobs PR?

18-Jun-2019 By Nicholas Robinson

A reputation can take years to build and a matter of minutes to destroy; a phrase that was sadly demonstrated this week.

Half of teens would not consider a career in hospitality

18-Jun-2019 By Emily Hawkins

More than half (53%) of 16 to 20-year-olds would not consider a career in hospitality according to new research.

Vianet boss leaves to become BII chief

18-Jun-2019 By Nikkie Thatcher

The British Institute of Innkeeping (BII) has appointed current managing director (MD) of Vianet Steven Alton, as its new chief operating officer, progressing to chief executive officer in due course.

More opportunities for prisoners to work in pubs after rule changes

07-Jun-2019 By Emily Hawkins

Pubcos have welcomed rule changes meaning they will be able to offer prisoners more work and training opportunities.

CGA buys out CPL Training Group

04-Jun-2019 By Nicholas Robinson

Food and drinks insight agency CGA has acquired CPL Training, one of the largest hospitality training providers, in full after buying the online business last year.

Publicans urged to fund charity’s flask campaign

21-May-2019 By Emily Hawkins

Employment charity Only A Pavement Away (OAPA) has called on pubs to help it provide thousands of homeless people with the means to stay hydrated this summer.

MA500

Death and drugs: how to manage a PR nightmare

20-May-2019 By Nicholas Robinson

A crisis can lead very quickly to bad publicity and could easily break a business if not handled in the right way, according to two public relations bosses.

Mental health awareness week

‘More can be done’ on pub staff mental health

15-May-2019 By Emily Hawkins

Just over one in 10 pub workers have missed work because of a mental health issue, according to research by the Licensed Trade Charity.

How to avoid unconscious bias when hiring pub staff

07-May-2019 By Nikkie Sutton

Believe it or not, it is natural to form a biased opinion even if it couldn’t be further from your intentions. The same thing can happen when recruiting staff so heed this advice to avoid the pitfalls.

Workwear supplier launches fund to clothe pub apprentices

01-May-2019 By Emily Hawkins

Pub employers will be able to apply for a fund that provides hospitality apprentices with branded workwear.

What kind of pub manager are you?

10-Apr-2019 By Nicholas Robinson

Management skills can be complex, but understanding basic styles and then learning what kind of manager you are can set you on the right path

What is the best workwear for pub staff?

10-Apr-2019 By Emily Hawkins

Operators explain why striking a balance between clothes that look the part and workwear that helps get the job done is important.

My shout

Hospitality needs to get better at sharing success stories

08-Apr-2019 By Kate Nicholls

With the sector creating one in eight of all new jobs, UKHospitality chief executive Kate Nicholls ponders why hospitality has to battle unfair perceptions regarding career prospects.

New course offered to Ei Group managers

05-Apr-2019 By Emily Hawkins

Ei Group will now offer new training to develop the skills of senior managers further.

Distillery and brewery team up to teach science of alcohol

25-Mar-2019 By Stuart Stone

The Cotswold Distillery and Hook Norton Brewery have teamed up with The Open University to deliver a course explaining the science behind alcoholic drinks.

‘Time to get prisoners back behind bars’ says employment charity

22-Mar-2019 By Nikkie Sutton

The hospitality trade needs to give vulnerable people including the homeless, ex-service personnel and ex-offenders a chance to work, the Only A Pavement Away (OAPA) charity has said.

What is Makaton and should pub staff learn it?

22-Mar-2019 By Emily Hawkins

Makaton is a language programme that uses signs and symbols to help people with communication difficulties. The Makaton Charity is encouraging pubs and restaurants to teach staff.

Opinion

My shout: pubs and brewers lead the way in apprenticeships

19-Mar-2019 By Brigid Simmonds

Brigid Simmonds, chief executive of the British Beer & Pub Association, discusses the importance of getting apprenticeships right in the hospitality sector

Apprenticeships are the way forward, says Candice Brown

12-Mar-2019 By Emily Hawkins

Great British Bake Off 2016 winner Candice Brown spoke to The Morning Advertiser about why apprenticeships in the hospitality sector should be promoted.

What is it like being a pub apprentice?

11-Mar-2019 By Emily Hawkins

During National Apprenticeship Week last week (4-9 March), The Morning Advertiser spoke to apprentices in the pub business about their experiences of the industry and their highlights so far.

Pubs and bars considered least accessible venues

11-Mar-2019 By Emily Hawkins

Pubs and bars are believed to be the venues with the worst accessibility, according to research from a charity.

British applications for hospitality jobs in London increase by 19%

11-Mar-2019 By Stuart Stone

According to latest figures from hospitality recruiter The Change Group, an increasing number of Britons applying for hospitality jobs in London has offset a drop in the number of candidates from the EU.

International Women's Day

Opinion: we must ensure parity is for all

08-Mar-2019 By Nikkie Sutton

This issue of The Morning Advertiser is one that is particularly close to my heart and includes a topic that is particularly prevalent at the moment – empowering women.

International Women's Day

Sexism anywhere is unacceptable: but is it more prevalent in the pub?

08-Mar-2019 By Nikkie Sutton

Whether working in the industry or simply being a customer at a pub, sexist comments can no longer be tolerated and those making them really are living in a bygone era.

International Women's Day

Leaders in pubco HR and training

07-Mar-2019 By Nicholas Robinson

Without an efficient and compliant HR and training department, pubcos would crumble. Here we speak to five women who head the HR and training functions of top on-trade businesses.

Pub apprentices celebrated in National Apprentice Week

04-Mar-2019 By Emily Hawkins

Pub businesses are sharing their apprentices’ stories this week for National Apprenticeship Week (4-8 March).

How can bars raise awareness of domestic abuse?

01-Mar-2019 By Emily Hawkins

Licensed venues should get involved in raising awareness of domestic abuse, according to the organisers of a initiative that saw bar staff wear black eye make-up.

NWTC named fifth best company to work for

22-Feb-2019 By Nikkie Sutton

The New Word Trading Company (NWTC) is fifth on the 2019 The Sunday Times Best 100 Companies to Work For, improving on two places from last year.

Ei partners with prison restaurant charity

21-Feb-2019 By Emily Hawkins

Ei Group is to help offenders qualify for work as chefs in the pub business after their release, in a partnership with a charity focused on reducing re-offending rates.

Back-of-house pay rises while front falls

19-Feb-2019 By Nikkie Sutton

Average salaries for kitchen staff in London increase by 14.8% in 2018, according to new analysis data.

MA at 225

‘Staff, staff everywhere, but no one working shifts’

12-Feb-2019 By Ken Wright

Flexible rostering, zero hours, part time, full time, weekends only, school hours, no late nights... the list of ‘wants’ by staff and trendy working styles in this industry will be the death of us, says Ken Wright, managing director of The Phoenix Artist...

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