Staffing

Good service - learning the art of listening

01-Nov-2005 By David Leach

David Leach is the restaurant manager of the Fountain at Tenbury Wells, Worcestershire. He's been in the catering industry for 20 years and has very...

Good service - The waiting game

01-Nov-2005 By Mark Taylor

Good service makes the world of difference to your customers' enjoyment - and if you get it right, they'll return again and again. Mark Taylor...

Late night drinking: Outlook unsettled

28-Oct-2005

Research shows the pub trade has plenty to think about if it is to make the new licensing laws work.Like most in-depth research projects, Mintel's...

Late night drinking: Tailor your experience

28-Oct-2005

Publicans must be clever to make the most of flexible hours.Taking full advantage of flexible licensing after November 24 will involve licensees...

Picking up trade

27-Oct-2005

The Three Horseshoes in Yaxley is helping customers to get home, as Nick Yates reports.Pub: The Three HorseshoesLocation: Yaxley, near...

Energy revolution brewing at Adnams

27-Oct-2005

Is the future shape of British brewing being hammered out in the small Suffolk seaside town of Southwold? Adnams, the regional brewer based there, is...

Creating the right image

27-Oct-2005

right image As Glenfiddich sets out to target a younger consumer base, Jo de Mille was invited behind the scenes of a photo shoot for the whisky's...

Managing your stress

26-Oct-2005

Many factors can add strain to the life of a publican, but something can be done. John Hill talks tension.What will be your contribution to National...

Marketing: Reach out

21-Oct-2005

Pubs are a favourite venue for networking, research reveals. Adrian Harvey explains how licensees can tap into the opportunity.No direct mail or...

Marketing: Show your true colours

21-Oct-2005

Flexible licensing will encourage more pubs to go 'chameleon'. Jane Howarth looks at how this will change the way bars operate and promote...

Doing it himself

20-Oct-2005

Nick Otley has every reason to be proud of his pub - he talks to Nick Yates about keeping things local.Nick Otley, licensee of the Bunch of Grapes in...

Welcome end to brewing monks' rift

20-Oct-2005

A damaging split in the brewing fraternity has been healed, much to the delight of those who treasure the contribution made to beer drinking by the...

Using plastic for slates is coming

20-Oct-2005

News that I will have to remember all my PIN numbers without fail by next year has put me in a state of panic. But it has also reminded me how much...

Turn customers into guests

20-Oct-2005

Licensees at the Morning Advertiser's latest free training day were shown how to transform their customer service. Nigel Huddleston reports At the...

Chile wind gives France a cold

20-Oct-2005

Varying consumer tastes - and some savvy marketing - are changing customer demand for wine in the on-trade. NIGEL HUDDLESTON reports on the...

Gold stars

20-Oct-2005

The trend towards local sourcing of supplies can often pay dividends for pubs, and none more so than the clutch that have just been honoured in the...

It may be a gastro pub but...

13-Oct-2005

When Jackie Nairn and Lia Vittone took over a popular local boozer and decided to turn it into a gastro pub they knew they needed to keep the locals...

BBC 'boot camp' trains host in trade survival

13-Oct-2005

by Ewan Turney A Warwickshire host is reaping the benefits of expert advice and a refurbishment following a visit from BBC daytime show Mind Your Own...

Vodka's new niche of life

06-Oct-2005

New vodka brands come and go, but they all face one common problem - how to cope with the dominance of Smirnoff. The growth of vodka has made it...

Spirited fightback

06-Oct-2005

Innovation has brought spirits back from a dark period in the 1990s. Nigel Huddleston reports on a renaissance that is putting spirits well ahead of...

The reluctant restaurateur

06-Oct-2005

Taking on the cooking wasn't part of Sandra Jefferies' plan when she bought the Fighting Cocks in Shropshire. Mark Taylor reports Despite the fact...

The theatre of cocktails

06-Oct-2005

Simplicity is key when it comes to developing a cocktail menu, and suppliers are offering plenty of help to make it easier for pubs City centre bars...

The Surgery - Advice on buying game

01-Oct-2005 By Mark Taylor

The Surgery's tips on buying game

Buying prep equipment - In with the new

01-Oct-2005

A Round up of some of the latest kitchen equipment

Craft Talk - Create an effective menu

01-Oct-2005 By Philippe Avril

Article on creating an effective menu

Buying prep equipment - Counter productive

01-Oct-2005 By Ian Parsons

The right prep equipment can make an enormous difference in a chef's working life. Follow the advice of Ian Parsons, business development manager for...

Christmas - Christmas presence

01-Oct-2005 By Richard Fox

With Christmas fast approaching, foodservice companies have been coming up with products and recipe ideas to help pub caterers cope with the seasonal...

Newcomers win award for turning tables on dining

29-Sep-2005 By Lucy Britner

A couple who used to run London PR agencies have won a top food award for their first pub.

They're forever winning medals

29-Sep-2005

FIONA SIMS With a burgeoning reputation, a hatful of medals, and the accolade of the world's best, now is the time for pubs to stock British bubbly...

A pub to be proud of: The Royal Oak, North Wales

22-Sep-2005

When a family in the village of Hendre, near Mold in Flintshire, North Wales, saw their house burn down, a £500 donation from the local pub gave...

Fear for pub

22-Sep-2005

after £7,000 electric bill The Buck in Morley, near Wymondham, Norfolk, may have to close after licensee John Plumpton received a £7,000 'catch-up...

Keeping his Head

22-Sep-2005

Hugh Crossley's main goal is to keep the Duke's Head regulars happy but his seasonal menu is also pulling in East Anglia's boating tourists from the...

What the customers want for Christmas

22-Sep-2005

We asked five consumers what they look for when they're choosing a pub for celebrating the festivities Lucy Clark, 29 'I would choose a pub for its...

Top 10 best... party ideas for all budgets

22-Sep-2005

Get creative Themed nights provide customers with an excuse to get into outfits they wouldn't dare wear (or have the opportunity to) throughout the...

This Staffordshire anglers' favourite is a real catch

22-Sep-2005

A 300-year-old watering hole with strong ties to the angling fraternity, and located close to Britain's No 1 tourist attraction, has recently come to...

Progress in profession

21-Sep-2005

A career in the pub trade may have been laughed at thirty years ago, but these days, good training ensures the trade offers more than just a job.Pub?...

Time march

21-Sep-2005

The pub industry never stands still. Yesterday's technology now seems ancient. Phil Mellows forecasts the future as part of The Publican Newspaper's...

Sunny-side up

15-Sep-2005

After three long years of hard work capped with success, Zim Sutton and Andrew Veevers are taking on another challenge. The duo behind the highly...

Red Lion takes AA's top award

15-Sep-2005

by Lucy Britner The trio behind a Michelin-starred pub have won a top accolade for their second venue in the new edition of the AA Pub Guide. The Red...

Les Routiers puts inns on the map

15-Sep-2005

The quality of food and commitment to sourcing local food in several gastro pubs has been recognised in the Les Routiers Pubs and Inns Awards 2005....

Drive to train Cardiff bar workers

13-Sep-2005

Welsh brewer SA Brain is spearheading a drive to help Cardiff pub workers tackle binge-drinking.More than 160 city-centre barstaff are undergoing BII...

Training: Situation vacant

09-Sep-2005

Are perceptions of the trade changing or has all the recent media hysteria just added to the ideas people have that a job in a pub is no career at...

12,000 more pubs set to see spy in the cellar

08-Sep-2005

by The PMA Team Buying outside the tie is set to be a thing of the past because of the spread of beer flow monitoring equipment. Brulines equipment...

Marketing: A mystery no longer

08-Sep-2005

A new scheme makes mystery shopper insights affordable to more pubs. Phil Mellows finds out more.There are pluses and minuses for independent...

How did your cellar cooling system cope over the summer?

08-Sep-2005

Mike Fallon The Wheatsheaf Barrow-in-Furness 'It held out okay until last week, when it broke down and we had to get people round to put a new python...

War of the roses

08-Sep-2005

Gastro pubs offering glitzy menus at restaurant prices gobble up an increasing slice of the pub food market. Can a simple publican still serve...

What's all the fuss about?

08-Sep-2005

When was the Battle of Trafalgar? The Battle of Trafalgar took place on 21 October 1805 and was fought off Cape Trafalgar on the Spanish coast,...

The Brewery Tap

08-Sep-2005

80 Westgate, Peterborough, Cambridgeshire 01733 358500 Opened in 1988, this freehouse also houses the award-winning microbrewery Oakham, which, its...