Independent Operators

Peacekeeping force: how can pub staff effectively resolve customer conflict?

MA500

How to be a pub peacemaker

By Stuart Stone

CPL Online director of learning and education Martin Hilton shared how publicans can turn their staff into an effective peacekeeping force and steer customers off the warpath with a handful of conflict resolution tips.

Go north-west: Blind Tiger Inns MD Chris Tulloch says the White Horse in Irlam, Greater Manchester is the

The birth and progression of Blind Tiger Inns

By Nikkie Thatcher

Three years ago, Chris Tulloch took the opportunity to inject passion, love and enthusiasm into a small batch of pubs. Here, he tells us more about Blind Tiger Inns

Positive performance: Liberation Group has announced growth in its yearly sales

Liberation Group year sales up

By Emily Hawkins

Jersey-based pub company the Liberation Group has reported like-for-like growth of 3.6% for the full year across its managed pubs estate.

Dry day: Fugitive Motel will offer low and no-alcohol drinks on Saturday 18 January

Fugitive Motel goes dry

By Nikkie Thatcher

London’s Fugitive Motel is celebrating low and no-alcohol by going dry for one night only this month (Saturday 18 January).

Multiple operator: Urban Village Pub Company was founded in 2017

Sales rise for Urban Village

By Nikkie Thatcher

South-east-based Urban Village Pub Company has reported like-for-like sales growth of 13.1% for the five-week festive period in December.

2019 in review: MA500 conferences proved a hit with delegates throughout the year

MA500

MA500 in 2019: a year of insights and networking

By Nikkie Thatcher

We take a look back at what 2019 has brought for the exclusive MA500 crowd – a collection of multiple site operators, hungry for advice and inspiration from peers.

Long reputation: Barworks has been running for more than two decades

The secrets behind Barworks' success

By Nikkie Thatcher

The trio of businessmen behind Barworks unveiled their first site more than 20 years ago but the ethos is still to make places look great and offer great value for great food.

Making waves: Hawthorn Leisure is ready to invest a further £3m in its pub portfolio, according to CEO Mark Davies (left) and CFO Matthew Ward

Hawthorn Leisure plans £3m investment in pub estate

By Stuart Stone

NewRiver REIT’s pub arm, Hawthorn Leisure, is poised to ramp up investment in its pub portfolio to the tune of “at least £3m” in the next six to 12 months, according to CEO Mark Davies.

‘Highly active’ half year: NewRiver revealed that £1.4m spent on its pub estate had yielded a 24% return on investment

NewRiver income from pubs rises by 27%

By Stuart Stone

Hawthorn Leisure, the community pub operating arm of NewRiver REIT, has revealed a 5.5% increase in like-for-like income per pub in its latest half-year results.

Secrets to success: Stonegate has ‘grown up’ with 770 locations across the UK, employing 15,000 people

Five lessons from Stonegate’s success

By Simon Longbottom

Five years and 12 major acquisitions after chief executive Simon Longbottom joined the business, Stonegate Pub Company is on the cusp of becoming the UK’s largest pub operator. Here he reveals five lessons underpinning the company’s growth.

Local offerings: Mosaic currently operates 27 sites and achieved double-digit turnover growth for the year ending March 2019

Mosaic Pub & Dining: a picture of health

By Georgi Gyton

Having reached close to 30 sites over the past four years, MCA Insight’s Georgi Gyton met with the joint chief executives of Mosaic Pub & Dining to find out more about the pub operators’ growth so far and what the future holds.

Encouraging performance: both Lounge and Cosy Club have continued to perform well says Nick Collins

Loungers revenue increases by 22%

By Stuart Stone

Loungers’ ‘broad, value-for-money proposition across multiple occasions’ has yielded year-on-year increases in both revenue and like-for-like sales according to its latest trading update.

Stone-cold ambition: internal promotion is big at Stonegate with a focus on training and leadership

Big interview

'Please judge us on our track record' says Stonegate boss

By Ed Bedington

It’s been a tumultuous year in the pub trade on the acquisition front but the news that Stonegate was bidding for the much larger Ei Group still caught many by surprise. One of the leading architects of the deal Simon Longbottom reveals all.

All aboard the Arc: Arc Inspirations claims its most recent financial year was its most successful

Arc Inspirations profits climb to £3.7m

By Stuart Stone

Premium bar operator Arc Inspirations recorded increased profits and like-for-like sales in what its chief executive has described as the ‘most successful year in the company’s history’.

Current trading: 'Post year-end the group has continued to achieve year-on-year growth in a difficult trading environment', according to Joycelyn Neve

Seafood Pub Company sees losses increase

By Georgi Gyton

Seafood Pub Company has reported a group loss after tax of £2.73m for the full-year to 31 December 2018, compared to a loss of £1.15m the previous year, after higher administrative expenses and cost of sales impacted profits.

Three’s a charm: Three Cheers Pub company founders Tom Peake, Mark Reynolds and Nick Fox

Big interview

‘We’re not into world domination’

By Ed Bedington

A change of tack from the men behind Three Cheers has seen the pubco build a little empire in London and enjoy a productive partnership with Ei Group.

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