Running a pub: How pubcos recruit publicans

Q. What is your recruitment process for tenants and lessees?​

A. “We make sure the publican is matched with a pub that best fits their situation. We find out more about the individual and their future aims in a ‘let’s meet and talk’ environment. We then get into the planning stage; agreeing the pub terms and ensuring the business will be a long-term success.”

Q. What are you looking for in tenants/lessees?​

A. “We are looking for partners who are business-driven and have entrepreneurial flair, and who show that they can bring real enthusiasm to the role. We require them to be customer-focused, with the ability and drive to deliver excellent levels of service, and be able to maintain high standards of operation.”

Q. What training do you provide new tenants and lessees? How important is training to you and to them?​

A. “We offer them the ‘Building Your Business’ programme, which explains more about running a pub business before they actually invest in a property. Publicans gain a range of industry-required qualifications, plus the opportunity to meet other publicans embarking on the same journey.

"We know publicans are often pushed for time, so we also run e-learning modules, which provide a quick and effective way to learn without having to leave the pub.”