Brakspear pubs win £2K each at awards

Tenants at six Brakspear pubs have received £2,000 each as winners of the first ever Hospitality Awards.

The awards were made to the licensees who achieved the highest or most improved scores in the company's mystery customer scheme, which was introduced last year.

All the winners took up Brakspear's offer to double their money by investing it in their pub, rather than taking the £1,000 cash alternative.

Tom Davies, Brakspear chief executive, said: "It's a pleasure to be rewarding these outstanding tenants who excelled in their mystery visits.

"The mystery customer scheme has improved standards across our estate, with a 4.3% uplift in the average customer service score between first and second visit. It's a powerful business tool, giving our tenants regular, objective feedback on standards in their pub from the only people who really matter — the customers."

The licensees are spending the money on a variety of improvements from garden redesigns, interior decoration to new kitchen equipment.

The six winners were: ​

•Roni Dorn, Coachmakers Arms, Wallingford

• Bill and Anne Newell, Chelmer Inn, Chelmer Village, Chelmsford

• Seona MacKenzie, Clifton Arms, Caversham

• Tony Read & Pat Thatcher, Flower Pot, Aston, Henley-on-Thames

• Reid & Hattie Gutzman, Hope & Anchor, Wokingham

• Ryan Simpson, Orwells, Shiplake, near Henley-on-Thames