Can't get through March without...

Pies

British Pie Week is from 1 to 7 March - a fantastic time to put the king of pub classics on your menu. Chef/licensee Shane Morris at the Duke of Cornwall, in Mount Charles, Cornwall, has been named the face of British Pie Week after winning a competition run by pastry supplier

Jus-Rol. His winning entry was a crafted Cornish steak pie.

Bronkies

If you're looking to drive day-time food sales, why not consider investing in the amusingly titled Otis Spunkmeyer. You can bake cookies and bronkies (a yummy cross between a cookie and a brownie) and tempt customers to spend more dough with the fantastic aroma of cookies wafting through your pub. The ovens are compact and ideal for high-street pubs.

Offers include the Supreme Indulgence range with pre-portioned cookie dough, pre-set cookie oven and bronkie mould. For more info

call 0845 0772266 or visit

www.otisspunkmeyer.co.uk

Urban wear

If your staff uniform needs the help of Trinny & Susannah, check out uniform supplier Tibard's new Urban collection of back and front-of-house clothing for those who dare to be different with their workwear. Urban uses fabrics and designs not normally associated with the hospitality industry, such as corduroy.

Commercial director Rick Shonfeld says: "The range will provide a very distinctive look and feel, which we believe will appeal to fashion- conscious staff coming into the industry and to venues looking to create a fresh, modern feel within the workplace."

Feedback

Those good people behind the "How's my driving?" stickers - a familiar sight on the back of trucks and buses across the UK - have launched a range of "How's my service?" comment cards to encourage your customers to tell you, or

an independent source, exactly what they think about your business.

Making an extra effort to listen carefully to

your customers will ensure that they

keep coming back to your outlet time after time.

According to How's My research,

a US coffee-shop chain proved

that dissatisfied customers

visited for just one year, made

47 visits and spent a total of

£100, while highly-satisfied customers stayed loyal for more than eight years, made 86 visits per year and spent more than £1,500 in total.

"How's my service?" feedback

cards are available in 20 eye-

catching traditional and contemporary designs.