Operations

Rear window: what should the back bar look like?

What should the back bar look like?

By Emma Eversham

The back bar is a pub or bar’s shop window, where a well-thought-out display can really add to the bottom line. So what does a licensee need to think about when deciding what to put there?

Safety: How can you keep your staff and customers secure?

Security in pubs: my camera never lies

By Fred A'Court

Safety issues are not only vital in keeping your customers out of harm’s way, they must be controlled so you retain your licence and stay out of legal trouble. Here, we look at how CCTV is crucial in general, and also at countering drugs and terrorism...

Eight [years] has been great: Nikkie Sutton, senior food and drink reporter at The Morning Advertiser

Opinion

Why I still work in a pub

By Nikkie Sutton

For me, my local pub means so many things. It’s the place where I met my soon-to-be husband; made relationships with some of my best friends; somewhere I can walk into at any time of the day (or night); and it’s also where I feel safe and part of a community.

Get it right: there's a skill to taking card payments right

In association with Barclaycard

Cash is dead: Long live the card

By Nicholas Robinson

With most consumers now adopting the Queen’s technique of never carrying cash, it has seldom been more important for pubs to get their card payment strategy just right.

Purple pound: what long-term changes can your business make to improve disabled customers' experiences?

What is Purple Tuesday?

By Emily Hawkins

Purple Tuesday – the UK’s first day focused on making shopping and dining out accessible for disabled customers – took place today (Tuesday 13 November).

Strong as an ox: Michael Ibbotson shares his thoughts on running his pub the Durham Ox.

My Pub: the Durham Ox, York

By Claire Churchard

Michael Ibbotson has been a busy man over the years and despite moving back to a position of owning just one site, there is still plenty for him to do at the Durham Ox.

Charity coup: Only A Pavement Away has partnered with two FinTech companies to help people find work in the sector

FinTech companies sign deal with sector charity

By Emily Hawkins

Only A Pavement Away (OAPA) – a charity set up to connect homeless individuals with hospitality employers – has partnered with two banking technology companies.

Internet sources: the Green Dragon celebrates helping customers use the Internet and digital services with Pub is the Hub

Pubs are helping customers use the Internet

By Emily Hawkins

Pubs are opening their doors to punters who need help getting online and providing digital support, as local libraries face closures. The Morning Advertiser spoke to one licensee about how to set up a technology hub.

Be realistic: Brewhouse & Kitchen's Kris Gumbrell says university students are saddled with high debts and little genuine job prospects

B&K work offer to politicians over 'unskilled' jibe

By Stuart Stone

Brewhouse & Kitchen (B&K) chief executive Kris Gumbrell discussed hospitality's status as 'the accidental career' after former Apprentice contestant Frances Bishop told the BBC that working behind a bar taught her more than university.

Branding: JD Wetherspoon said it does not think of itself as a ‘brand’ after it was crowned a UK winner at the 2018 World Branding Awards (image: Stephen J Mason, Wikimedia)

JD Wetherspoon says it is 'not a brand'

By Emily Hawkins

Pub giant JD Wetherspoon said it does not think of itself as a ‘brand’, following its success at the 2018 World Branding Awards.

Beer aficionados and the winner of this year’s Best Beer Pub, North Bar began its life two decades ago. General manager Cal Lister explains why the pub was so deserving of the award.

My Pub: North Bar, Leeds

By Nikkie Sutton

Beer aficionados and the winner of this year’s Best Beer Pub, North Bar began its life two decades ago. North general manager Cal Lister explains why the pub was so deserving of the award.

Transparent: It will pay operators everywhere to overhaul their glassware, Jo Bruce reports

How reconsidering glassware will benefit your pub

By Jo Bruce

With the pull of a quality glass receptacle for drinkers clear for all to see from the wealth of pictures now posted on social media, it will pay operators everywhere to overhaul their glassware

Training review: many apprentices are not receiving high-quality training, according to a cross-party report

What makes a good hospitality apprenticeship?

By Emily Hawkins

Many apprentices are not receiving high-quality training, according to a new report. The hospitality sector has welcomed calls for greater regulation of training providers.

Finding your niche: jive dancing classes, board game nights and comedy clubs are just three options pubs could look at

How can pubs create and market original events?

By Greg Pitcher

Events bring people into pubs. But how do you come up with original ideas, plan and market them for success? Three licensees share their insights into running successful, and unique, events

Ultimate makeover: Heath Ball has turned a gloomy basic boozer into the best pub in Britain

My Pub: the Red Lion & Sun, Highgate, north London

By Ed Bedington

Heath Ball has had a busy year, not least because his Red Lion & Sun pub won the John Smith’s Great British Pub of the Year award. Here he explains the secrets of his success

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