Archives for September 11, 2019

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Pub design ideas: 'making people love the spaces they’re in'

Pub design ideas: 'making people love the spaces they’re in'

By Emma Eversham

Increasingly, style-savvy customers have high expectations of a venue’s décor so how can pubs create a look that denotes luxury without detracting from the core aims of providing a welcoming space and withstanding wear and tear?

Customer service masterclass

Customer service masterclass

By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

Getting freshers’ week right can result in loyal customers

Getting freshers’ week right can result in loyal customers

By Emily Hawkins

Over the next two months, students will return to university, providing pubs with an opportunity to appeal to new crowds of loyal customers. The Morning Advertiser asked operators how to make the most of this time of year.

Beer sales flop by 2.8%

Beer sales flop by 2.8%

By Nikkie Thatcher

On-trade beer sales have fallen by 2.8% in the second quarter of 2019, when compared to the same period last year, new data has revealed.

JDW’s beer price cut a ‘significant concern’ for SIBA

JDW’s beer price cut a ‘significant concern’ for SIBA

By Nicholas Robinson

Tim Martin’s 20p average cut to beer prices across JD Wetherspoon’s 879 pubs is a “significant concern” to producers, according to the Society of Independent Brewers’ (SIBA) chief executive James Calder.