Archives for April 9, 2017

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Cask Marque’s first bar staff training plan

By Nicholas Robinson

Real ale champions at Cask Marque have revealed plans to produce the pub trade’s first comprehensive training scheme to help the sector serve cask ale at its best.

How to approach the sensitive issue of transgender customers

By Liam Coleman

Taking the sensitive approach to transgender customers is what all pub operators would like to think they would do. But after a Sussex licensee asked a transgender woman to use a disabled toilet, it begs the question of what approach licensees should...

ACI raises more than £20,000 for local charities

By Georgina Townshend

Anglian Country Inns (ACI) has accomplished a year-long goal after deciding to “do something special” during its 20th birthday year - raise £20,000 for local charities across its seven outlets in Hertfordshire and Norfolk.

Pricey booze steadies wet sales in pubs

By Nicholas Robinson

Expensive alcohol is helping pubs, bars and restaurants to increase or maintain profits from wet sales as consumers look for more premium experiences.