More than 80% of customers want a warm welcome
A warm welcome is important to more than three quarters (83%) of consumers, according to guest management experts Hospitality Guest Experience Management (HGEM).
Archives for February 1, 2017
How pubs got serious about British cooking
Gastropubs occupy a unique space in the eating-out sector, largely free of the hyperbole of the city-focused restaurant scene, but offering some of best food in the country.
Route clear for Heineken's Punch pubs takeover
Heineken is now the only remaining bidder for a portfolio of 1,900 Punch pubs after rival bidder Emerald Investment confirmed that it would not pursue its bid further.
Diageo pledges £18.6m Irish whiskey distillery investment
Guinness and Smirnoff owner Diageo has announced plans for investment in a whiskey distillery in the former power station at St James’ Gate in Dublin.
Regional focus on... Birmingham
In our latest look at the pub property market across the country, we cast our eyes on the best pubs available in Birmingham.
Carlsberg sets sights on Millennial customers with new packaging
Carlsberg has launched new limited-edition packaging for its flagship lager as part of a massive marketing push aimed at younger drinkers.
Legal advice: How record keeping can pay off
Our legal experts look at how being properly on top of paperwork and training can avoid a potentially sticky situation.
Carling reveals major rebrand to remain relevant
Beer giant Carling will roll out a hefty rebrand of its key lager and cider products in a bid to bolster its market position.