Archives for September 11, 2012

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Drake & Morgan explores options for next stage of growth

By Mark Wingett

Drake & Morgan, the well-regarded bar-restaurant operator, is believed to have appointed PricewaterhouseCoopers to review its strategic options for the next stage of the group’s growth, M&C Report has learnt.

Transforming your staff into service gurus

By Steve Pike

Customers aren’t generally looking to find fault — they just want a pleasant, hassle-free experience, with courteous and effective service as a minimum, says Steve Pike, director of the Mystery Dining Company.