Staffing

Working with your suppliers

21-Nov-2003

The following article is brought to you by Coors Brewers.For years the supplier/customer relationship has been characterised by an annual meeting...

Bulmers praises staff handling of legionnaires' scare

20-Nov-2003

Bulmers has praised staff who rallied round to maintain production during the legionnaires' disease scare at the cider maker.Twenty-three cases of...

People: A working relationship

18-Nov-2003

What do publicans really want from their company? The results of a new survey give some answers.Will pub tenants and their landlords ever learn to...

Don't be a dope with cannabis

13-Nov-2003

The re-classification of cannabis in the categories of drugs should be seen by the trade for what it is a change in the technical administration...

People: Recruiting the disabled

11-Nov-2003

The hospitality industry is being encouraged to recruit people with disabilities. Phil Mellows reports.Seventies restaurant sitcom Robin's Nest used...

Cans from nearby shop

06-Nov-2003

Q We have an off-licensed grocery shop near our premises and its operators do not seem to worry about who they sell to. As a result young people,...

'No excuses' on disabled access

06-Nov-2003

Pubs will have no excuses if they fail to take all reasonable measures to make themselves accessible to disabled people by October 2004, a government...

From cellar to glass

30-Oct-2003

After years of neglect, brewers and pub companies are starting to address the problem of the poor quality beer that is served to drinkers.At one...

From cellar to glass

30-Oct-2003

Training for cellar successCellar management doesn't quite cover it any more. Arguably, serving a good pint of beer depends more on what you do above...

From cellar to glass

30-Oct-2003

Licensees are now never more than a click away from their pub with a new remote dial-in facility.There you are, lazing on the beach in Marbella, and...

First class service

24-Oct-2003

Does your pub drive service excellence through training? By Peter Segal of srcg, a consultancy specialising in retail strategy, category development...

Diageo training is on course

24-Oct-2003

The following article is brought to you by Diageo.Diageo links up with BII to offer NCL qualificationStaff training is at the heart of customer...

New Years Eve needs no extension

16-Oct-2003

I am still being asked about the situation over New Year this year, so at the risk of repeating myself, I should set the record straight. Last year,...

Who are they? Nick Stafford, and his wife, Sally, founded Ha

16-Oct-2003

As demand grew it became clear that bigger premises were needed, so in 1994, they moved to a nearby converted barn. They now produce 2,500 gallons...

The Mac Factor: the government's national alcohol strategy

14-Oct-2003

John McNamara, chief executive of the British Institute of Innkeeping (BII), discusses the government's definition of binge drinking.How many of you...

Know disabled customers' rights

09-Oct-2003

This is an important month for disabled users of your pub. The third part of the Disability Discrimination Act, which was passed as long ago as 1995,...

Training: Flavour Professional Bar Academies

26-Sep-2003

Professional Bar Academies highlight potential career opportunities for barstaff.Slowly but surely the licensed trade is coming around to the idea...

Lifting lid on unclaimed lottery prizes

25-Sep-2003

I am sure you are as surprised as I am when you read that a major prize in the National Lottery has not been claimed for months, especially if they...

Audits highlight cellar management

25-Sep-2003

by Claire Hu Audits of leading pub companies' cellars by Cask Marque has revealed glass washing and cellar temperature are the main failings. The...

Your people, your profits: Communication

24-Sep-2003

by Andrew Corcoran andrew@corcoran-management.bizWe have all experienced the anger, angst and frustration when we think that someone will do...

BII calls on trade to back ID cards

17-Sep-2003

The British Institute of Innkeeping (BII) is calling on the trade to show support for the national ID card scheme, despite reports that the Cabinet...

Training: The knowledge gap

15-Sep-2003

New research reveals even the trade's elite don't know enough about training.Training is not a luxury for today's licensee. The new licensing laws...

Responsibility for outside bar

11-Sep-2003

Q I run a village pub and have a regular who is the organiser for the local branch of a national charity. He is running a bar this month at its main...

Getting ahead in recruitment

10-Sep-2003

Chris Taylor of MGM International explains the direct approach to recruiting pubco managers.Finding the best personnel often involves tempting talent...

The Mac Factor: the importance of training staff

08-Sep-2003

Kicking off a new regular column, John McNamara, chief executive of the British Institute of Innkeeping (BII), reminds licensees of the importance of...

What makes an event special?

28-Aug-2003

Extensions will be with us for some time, and possibly even after the new law takes effect. But one reader wants to know if, under the current law,...

People: organisational energy

27-Aug-2003

A successful pub should be able to harness the energy of its staff. We find out more about 'organisational energy'.Earlier this summer a small group...

Thirst service

01-Aug-2003

Ben McFarland looks at ways to improve your spirits status.Lack of consistency and varying quality is a problem that afflicts all alcoholic drink...

SIA attacked by pub group

30-Jul-2003

The Security Industry Authority (SIA) has failed to consult with the pub trade over plans to regulate door supervisors, says Andrew Nicholls,...

Final nail in Wales' dry' coffin

24-Jul-2003

This week's news that Welsh Sunday Polls have been abolished ends at least 120 years of historical abstinence in the Principality. It was in 1881...

BMA calls for ban on drink ads

03-Jul-2003

The British Medical Association (BMA) is calling on the government to impose a complete ban on alcohol advertising.Having successfully lobbied for an...

BBPA issues new cellar safety guide on carbon dioxide leaks

01-Jul-2003

New guidelines have been issued to help licensees work out the level of risk in their cellars in the event of an accidental carbon dioxide leak.The...

InfoPage: BOC Sureflow - Expert service, right up your street

26-Jun-2003

This InfoPage is an online advertorial from our sponsor BOC Sureflow.The convenient, local gas service for hassle-free, safer drinks dispense...

Marketing: Attracting and keeping customers

17-Jun-2003

With competition for customers greater than ever, attracting them to your pub - and, more importantly, getting them to come back - is vital. By Phil...

NAHLM welcomes government plans for pension schemes

17-Jun-2003

The trade union representing pub managers has given a cautious welcome to new government plans to protect pension schemes.Peter Love, national...

Employment law changes

16-Jun-2003

Developments in employment law that may affect pubsby Claire Davies and Richard Williams of thePublican.com's legal team of experts from London...

Maxxium UK launches £1 million cocktail training drive

12-Jun-2003

Maxxium UK is investing £1million in a free on-trade cocktail training initiative, devised and delivered by award-winning in-house mixologist Wayne...

Disabled access and your business

12-Jun-2003

The Disability Discrimination Act (DDA) 1995 demands that all public houses, clubs and restaurants equip their premises with access for disabled...

Henley site earmarked for luxury hotel development

12-Jun-2003

Winchester-based Hotel du Vin is to apply to build a 42-bedroom luxury hotel on the site of the former Brakspear brewery in Henley-on-Thames. The...

Chip and PIN: the issues still to be addressed

10-Jun-2003

As S&N's chip and PIN trial continues, there are still some issues to be addressed. Phil Mellows takes a look.Three weeks into the chip and PIN...

Focus on age discrimination

06-Jun-2003

Age discrimination should be a focus for licensees.by Philip Henson of thePublican.com's legal team of experts from London solicitors Joelson...

The quality of sherry is not strained

05-Jun-2003

When it comes to satisfying loyal customers, it's the quality of your service that matters, not fashion, says Andrew Jefford It is, I guess, a bit...

European plans for temporary workers stalled

05-Jun-2003

Licensees will be relieved to learn that plans to give temporary workers the same rights as permanent staff have stalled in Europe.The ruling would...

BII launches campaign to voice licensees' concerns over licensing

04-Jun-2003

Licensees need to ensure their views are fully represented to local authorities when the new Licensing Bill is passed in July. Many still fear that...

Stella Artois to bring perfect serve to Brewers Fayre and Brewsters

02-Jun-2003

Stella Artois is bringing its 'perfect serve' campaign to Whitbread's Brewers Fayre and Brewsters pubs.Brand owner Interbrew wants to build on the...

Wages can be paid in pubs

29-May-2003

QSomeone has told me that it is illegal for a local builder to pay his men in my house. He has done it for years, every Friday. Is there a law on...

BII teams up with the Pub Channel to encourage training

28-May-2003

The British Institute of Innkeeping (BII) is teaming up with the Pub Channel to make a series of programmes and videos that will encourage staff...

Dear Kim, take a trip to Isle of Man

22-May-2003

It seems that the real common sense of licensing reform is happening not at Westminster, but in the middle of the Irish Sea. I was heartened, but not...