Staffing

OPINION: Using staff to drive sales and enhance customer experience

OPINION

OPINION: Using staff to drive sales and enhance customer experience

By Claire Warner, head of advocacy at Diageo

As operators navigate today’s challenging environment, further compounded by the loss of almost 16,000 on-trade sites since March 2020[1], it has never been so important for outlets to use every tool in their armoury to drive sales through the till.

Vacancies drop to under 100k

Vacancies drop to under 100k

By Nikkie Thatcher

The number of job vacancies in the food service and accommodation sector has fallen to below 100,000 for the first time since the pandemic, according to official figures.

Launch of Gov skills body 'positive step'

Launch of Gov skills body 'positive step'

By Nikkie Thatcher

The Government announced the launch of Skills England yesterday (Monday 22 July) – a body that aims to being together key partners including central and local Government, businesses, training providers and unions to meet the skills need of the next...

Are you being served?

The Lock In Podcast

Are you being served?

By Ed Bedington

Customer service is key to making your business a success, in the season finale, the Lock In takes a closer look at a key aspect that can make or break a pub.

Fewer women drinking beer than in 2018

Fewer women drinking beer than in 2018

By Gary Lloyd

Six years after research revealed the UK had the lowest percentage of beer drinkers in the world, new evidence has shown the figure has fallen further.

Let’s get fizzical

PROMOTIONAL CONTENT

Let’s get fizzical

By BOC

Dispensing gas is one of many factors that influence the quality of beer, cider and soft drinks in a pub or club. Yet it’s often left out of training courses about the perfect pour. Carl Goode, Product Manager at BOC Sureserve®, explains why ‘fizzical...

Average hospitality salary drops

Average hospitality salary drops

By Nikkie Thatcher

The average salary of hospitality workers has decreased this year when compared to 2023 a report has uncovered.

8 things to know about King Charles III banknotes

8 things to know about King Charles III banknotes

By Nikkie Thatcher

With new banknotes showing the portrait of King Charles III set to enter circulation this summer, we’ve looked at what you need to know about the new notes and delved into the history of polymer cash.

Back apprentices who are the future of the sector

OPINION

Back apprentices who are the future of the sector

By Emma McClarkin, CEO, British Beer & Pub Association (BBPA)

As National Apprenticeship Week 2024 draws to a close, we once again raise a glass to celebrate integral role of apprentices in the UK’s vibrant and dynamic hospitality industry.

FEATURE: Overcoming the staffing shortage

FEATURE – STAFFING, TRAINING, RETENTION AND RECRUITMENT

FEATURE: Overcoming the staffing shortage

By Michelle Perrett

Staffing has always been a challenge in the pub sector but since the perfect storm of Brexit, Covid, minimum and national living wage increases, the cost-of-living crisis, immigration changes – combined with the poor reputation of a career in the...

NTIA campaign champions hearing health

NTIA campaign champions hearing health

By Amelie Maurice-Jones

The Night Time Industries Association (NTIA) is aiming to publish free training for nightclubs on hearing health as part of the ‘Listen for Life’ campaign launched last week.

Sector vacancies see ‘surprise increase’

Sector vacancies see ‘surprise increase’

By Rebecca Weller

A “surprise increase” in vacancies across the sector demonstrates the “significant challenge” staff shortages still pose for hospitality firms, trade body UKHospitality (UKH) has said.

Suitability key for success of new Gov employment scheme

Suitability key for success of new Gov employment scheme

By Rebecca Weller

New Government scheme to create the “next generation” of hospitality leaders is a “noble aim” but suitability of candidates is of the utmost importance, Barons managing director Clive Price told The Morning Advertiser (MA).

Team retention in a challenging environment

OPINION

Team retention in a challenging environment

By Emma Harrison, managing director of The Three Hills at Bartlow

The hospitality industry is under tremendous pressure. None more so than this year, with extraordinary cost rises across every single area of the business, including a mandatory increase in the minimum wage of 10% for anyone aged 23 and up.

Molson Coors: 'CVs simply aren’t necessary'

Molson Coors: 'CVs simply aren’t necessary'

By Rebecca Weller

Molson Coors Beverage Company (MCBC) has announced it will no longer ask jobseekers to provide a CV when applying for certain roles across several of its brands.

Sector bosses urge over-50s to join workforce

Sector bosses urge over-50s to join workforce

By Amelie Maurice-Jones

Pub and restaurant bosses believe the recruitment problems impacting hospitality could be solved if older people returned to work to consider a late-life career as a chef, bartender or waiter.

Gov 'names and shames' pubcos for underpaying staff

Gov 'names and shames' pubcos for underpaying staff

By Gary Lloyd

The Government has 'named and shamed' more than 200 companies for failing to pay their lowest paid staff the minimum wage – and a number of pubcos have made the list which dates between 2017 and 2019.

Vacancies remain 'stubbornly high'

Vacancies remain 'stubbornly high'

By Rebecca Weller

Vacancies in the hospitality sector remain “stubbornly high” despite overall year-on-year decline, trade body UKHospitality (UKH) has stated.