The pub group, which also operates the 35-site strong Coaching Inn Group plus RedCat Pubs and RedCat L&T, is set to invest in 18 RedCat pubs and six Coaching Inn Group venues across the UK.
RedCat said the programme will deliver a focused approach, centring around what the business believes are the cornerstones of a great and sustainable hospitality business:
Heart of the community
These being:
• Team (training and upskilling)
• Service (experience)
• Environment (interior and exterior décor; lighting, sound and atmosphere)
• Offer (food, drink, rooms and entertainment)
RedCat Pub Company CEO Richard Lewis said: “Our pubs and inns are at the heart of the communities they serve.
“This substantial investment will help us further develop our business, support our dedicated teams and ensure we deliver the best possible hospitality experience.
Outstanding customer experiences
“By focusing on four key pillars – Team, Service, Environment and Offer – we can create consistently outstanding customer experiences and drive the growth of the business.”
The business has already completed five projects as part of this programme: the Bull in Barton Mills, the Wig & Mitre in Lincoln, as well as the Crown Inn, the Curzon Arms and the Langton Arms in the Leicestershire area.
RedCat Pub Company said it is “dedicated to preserving the heritage of high-quality independent pubs, creating local hubs where communities and guests can enjoy excellent food, drink and entertainment, and where they have rooms, provide the best experience for corporate and leisure stays”.
- RedCat Pub Company is No.32 on The MA Top 100 Pubcos list. This big feature gives the lowdown on the sector’s plight when it comes to the success of pub companies large and small. There’s a market breakdown, innovation, wet v dry comparisons, an update on the pubs code adjudicator and much more including the top 100 list in terms of numbers. Click here to access this feature for free.
