Brunning & Price remains Britain’s top operator

The data came from PubTrack, which combines CGA’s Outlet Index data with a survey of 10,000 national representative pubgoers, aims to deliver accurate insights into guest behaviours and sentiment towards a wide range of metrics.

It breaks down factors such as region and market segment, revealing guests’ expectations, preferences and spending drivers.

Last year, the top five​ were Brunning & Price, McMullen & Sons, Brakspear, Daniel Thwaites and Everards.

Top businesses​

For 2024, alongside Brunning Price in first place was St Austell in second, followed by Hydes, Youngs and Everards.

In sixth was JW Lees, which was ahead of Wellington in seventh, Trust Inns at eighth, Punch at ninth and McMullen & Sons, which was 10^th​.

Brunning & Price also topped the rankings when measured solely by guest recommendation ratings, ahead of Youngs and St Austell.

Inside track​

Hydes Anvil was the highest scoring with guest satisfaction, following by Brunning & Price and JW Lees in second and third respectively.

Furthermore, City Pub Company had the highest likelihood of a revisit, ahead of St Austell and JD Wetherspoon.

CGA by NIQ client director Dani Rowlands said: “These PubTrack rankings provide the inside track on pub operators’ engagement with their guests.

“They are an expert guide to which businesses are leading the way in satisfaction and a valuable tracker of the groups and operational areas that need improvement.

“With consumer spending still under significant pressure, keeping guests happy and creating brand champions has never been more important. PubTrack is the ideal starting point for strategies that deliver even higher satisfaction and sales.”