The 30 minute e-learning module, which is free for Pubwatch members and can be accessed through the NPW website, teaches what vulnerability means, what makes a person vulnerable, how to spot harassment, how to help harassment victims and how to act around vulnerable people.
This follows a sharp rise in reports of spiking via drinks and needles over the past weeks, which the NPW chairman said makes vulnerability in the night-time economy a pressing issue.
Stephen Baker OBE said: “I'm quite pleased that, as drink spiking is now in the news, we were able to offer another training aid for Pubwatch members to deal with vulnerability issues.”
Meaningful training
For Baker, it’s all very well having pub policies in place about vulnerable customers, but this doesn’t amount to much unless the staff have had meaningful training.
He said: “By providing the training, we've giving the Pubwatch members the ability to make sure that all their staff can receive adequate training in vulnerability issues.”
The module leads the staff member through a range of vulnerability scenarios before they are examined by a multiple choice test. If the test is successfully completed, the user can print off a certificate.
Drinkaware’s director of business development and partnerships Adam Jones said: “Supporting front line staff to keep customers from harm has never been more important which is why we’re delighted to announce this initiative.
“We must strive to ensure venues are safe for everyone including all employees who are integral to the success of a vibrant and enjoyable night-time economy.”
Let's keep customers safe
Baker said: “Pubwatch schemes are leading the way in ensuring high standards are maintained in all areas of the operation.
“Most importantly people should be able to enjoy a good night out safely and responsibly without fear of being a victim of crime.
“Partnership initiatives such as this are designed to enhance the support customers receive from venues actively seeking to drive out crime.”