Outrage after JDW cancels Steak Night due to 'supply issues'
The chain has told customers it will not serve the three products and said it will be unavailable for the next few days after its supplier recalled the steaks. It added that the rump steak on the mixed grill dishes will be replaced with chicken.
One of the group's pubs let its customers know there was no Steak Club on social media.
Diners took to Twitter to voice their anger about the lack of steak on the pub chain’s designated Steak Night.
One had an alternative meat dish but still was not impressed at not being able to have steak.
#jdtweet#wetherspoons Feltham has no steak nor gammon nor mix grill. On steak night!? Chilli is OK. Still got beer. Let down.
— Watson Lavery (@BriLave) January 23, 2018
Not available
Another diner claimed he waited half an hour before being told his steak was not available.
After having to wait 30 minutes whilst a table of 15 people had seemingly booked a whole hotel restaurant, I come back at 8pm! I go to order my food and not one steak is available!! Waiter not happy after saying I'm
— Stephen Mchugh (@stephenjmchugh) December 13, 2017
going to #Wetherspoons@jdwtweet#Cardiff#Fail@IHGService
Another user also complained on Twitter about no steak available on Steak Night.
No steak on #steaknight? God dammit #wetherspoons
— Shadow Wolf (@GamesGuruGill) January 23, 2018
A fellow customer was "disappointed".
@jdwtweet Disapointed with the no steak on offer tonight #SteakClub#TuesdayNightspic.twitter.com/TRbTd7KQWn
— Dan Daley (@DanDaleyUK) January 23, 2018
Apology issued
One diner questioned the pub chain's ingredient sourcing.
JDW spokesman Eddie Gershon said: “We have had a supply issue with our pubs. Currently rump steak, sirloin steak and gammon steak are not available, but we hope to resolve this soon.
“We apologise to our customers for the inconvenience.”
JDW's supplier Russell Hume issued the following statement: "The product recall was a precautionary measure because of mislabelling. We have no reason to believe that the product was unsafe to eat."
Steak Club, which serves about 900,000 steaks across the nation each week, takes place every Tuesday across the group's 900-strong estate.
