That’s why, when a customer comes in and asks for a ‘beer’, you can’t help but want to face palm them.
You reel off the whole list, the hand pulls, guest ales, premium lagers, mainstream brands, bottles, cans and what happens?
They ask for the first ‘beer’ you mentioned. An absolute waste of time because of one idiot who doesn’t know his stuff.
You had even gone through the tasting notes in great detail and made your very best attempt at upselling them towards something they may like.
That was 10 minutes of your life you’re never getting back. Don’t even get me started on the crisps selection.