Over the past 12 months the company has accelerated its growth, ensuring its systems and, most importantly, its people are ready to take the business to the next level.
Despite the pubs being so far-flung, performance is consistently strong across this high quality, well-invested estate, a testament to the way a small head office team has worked hard to welcome new employees into the Coaching Inn culture.
Managing director Kevin Charity is himself a familiar face wherever he goes.
Team members are encouraged to feel they are part of a wider group and through the ‘SwapInn’ scheme have the opportunity to spend a week working at a different site.
In January and February they also enjoy the perk of being able to stay at another inn for just £1 a night.
A big push on reducing staff turnover – including changes to the recruitment process – has seen it fall from more than 100% to 67% a year.
Coaching Inn Group’s overarching goal is called Unlocking Potential, and that includes the potential in its people with training very much focused on an individual’s development needs.
Among the workforce 56 are on apprenticeships, 80 are on career progression programmes and a six-month fast-track management programme means all deputy managers are fully prepared to step up to GM as new sites come on stream.
With the target of adding another dozen venues over the next two years, this is a company that understands the importance of employing and keeping people who are equipped to meet its high standards and feel a part of the exciting journey it is preparing for
so well.