As well as opening up access to training at any time, anywhere, the app is set to revolutionise communications and engagement within businesses. CPL Online’s six-figure investment into the innovative technology now enables every single member of staff to communicate with each other, share information, videos and news via the app, with push notification technology providing instant alerts to maximise use of the features.
David Dasher, managing director of CPL Online said: “We have taken great care to develop the advanced features on the app, always with the user in mind. Positive responses, from feedback groups, the first to see the app, have been a real boost for the online team, especially the resounding applaud for the enhanced communications features we’ve installed.
“The social learning section has particularly gone down a storm. Employees have the facility to upload videos; audio or written posts to the app making the sharing of best practice a reality now for all our customers. Businesses are effectively creating a bespoke archive of peer-to-peer learning tools, which are sense checked before they ‘go live’ to uphold the quality of content on the app.”
The social learning element acts exactly like social media with ‘like’, ‘share’ and ‘comment’ options, but unlike YouTube channels, remain discreet to each business, with a rigorous sign-off process.
Employers have explained to CPL Online how they will use this feature to incentivise engagement, such as rewarding posts with the most number of ‘likes’ and ‘shares.’
“Employers also told us that the facility for them and their employees to receive and post messages in real time on the app is a great step forward,” said David. “Until now company wide communications have been limited to busy email traffic, largely cascades from managers, often dismissed or read too late. Businesses tirelessly attempt new communication processes to overcome the problem, without much success. This app will completely revolutionise business-wide communications in a modern, efficient way.
The downloaded CPL branded app is available free for all current customers, using existing log in details to access the console and additional features.
Clients also have the opportunity to develop bespoke versions of the app with the option for additional features.
Adam Evans, lead programmer, said: “Now we have created our white label app we have the platform to create and develop bespoke app’s for our clients. There is a wide range of additional features available and we can graphically enhance the app to suit the desires of our client and their brand. We’re already working on exciting developments for some clients, it’s the challenge of creating that individuality that our techy team get most ‘animated’ about!”
The app is initially available via the Apple App Store with Google Play, Android and Windows versions soon to follow. It is sponsored by Coca Cola Enterprises and powered by HPCC Systems Big Data Platform.
David Dasher added: “The CPL app has been a significant investment for CPL Online with progressive technology being central what we do. I’m encouraging all our clients and their employees to download the app – I’m confident it’s going to transform engagement, efficiency of training and communications in hospitality businesses.”