Carlsberg said the “vast majority” of customers are now receiving orders as they require, but there are still instances where stock deliveries are late or incomplete.
The company told the Publican’s Morning Advertiser last month it had launched a new IT platform at the beginning of March and, as a result, some of its customers – including leased, managed and freehold accounts – experienced a “disrupted delivery service”, meaning slower ordering speeds, delayed and missed deliveries and delays with invoicing.
'Big problem'
Punch Taverns tenant Sean Hughes, of the Boot in St Albans, Hertfordshire, told the PMA this week: “It was much better last week, but they still haven’t resolved the issue. We’re not receiving full deliveries - we’re getting odds and sods.”
He added that the last delivery came three hours late meaning it arrived at the busiest time of day for the pub.
“It’s a big problem,” he said. “For a big truck to pull up just before we open or at the busiest time is a pain. But at least it came. And Punch has been very good at doing everything it can to help.”
Carlsberg apology
A Carlsberg UK spokesperson said: “Where there remains disruption we are speaking directly to the customers concerned and agreeing the necessary steps to minimise the potential impact to their trade. We are close to having all customers back to receiving the delivery service they need and deserve and are very sorry for any inconvenience that has been felt in recent weeks.”